IT Support Engineer
Tier 2 Support – Responsibilities Handle complex and technical issues that cannot be resolved by Tier 1 support. Perform in-depth troubleshooting, advanced configuration, and specialized technical analysis.
Skills
About This Role
Tier 2 Support – Responsibilities
- Handle complex and technical issues that cannot be resolved by Tier 1 support.
- Perform in-depth troubleshooting, advanced configuration, and specialized technical analysis.
- Resolve all end-user related issues, including software, hardware, applications, web applications, access problems, incidents, and requests.
- Manage the IT asset management activities, including inventory control and distribution of IT equipment.
- Analyze and ensure quality assurance for continuous improvement of support services.
- Provide on-site support when required for issues that cannot be resolved remotely, including PC deployment and hardware troubleshooting.
- Support hardware and software installation, configuration, upgrades, and relocation activities across multiple locations.
- Provide second-tier application support for all customer service–related systems.
- Perform remote support during standby hours (after working hours, weekends, and holidays) by handling calls, messages, and ITSM tickets and resolving or escalating issues.
- Log, diagnose, escalate, resolve, and close incidents, including functional and vertical escalations where applicable.
- Identify and implement solutions that reduce repeated incidents (root cause analysis, self-help solutions, etc.).
- Coordinate with vendors for hardware/software issues that fall under vendor responsibility.
- Support crisis and high-priority incident situations requiring deeper technical intervention.
- Maintain and manage IT equipment stores and support stock distribution as required.
- Need native Arabic speaking male candidates who have a car and a valid Qatar Driving License
- Pay: From QAR6,000.00 per month
Application Question(s)
- Do you have a valid Qatar driving license and car?
- What is your gender?
Experience
- Tier 2 IT Support Engineering: 2 years (Required)
Language
- Arabic (Required)
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