IT Support Engineer & Cyber Security (L2+)

Company Description

Role Description

Key Responsibilities

• Provide 2nd line IT support and escalation handling for users in the UK and UAE
• Using ITSM Tools such as Halo
• Troubleshoot and resolve hardware, software, network and O365 issues
• Administer and manage

Microsoft Intune

• , including device enrolment and compliance
• Support user onboarding/offboarding, email configurations, SharePoint and Teams
• Comfortable troubleshooting problems on a Video call and Telephone
• Configure small to mid-scale
• network setups on-site
• , including Wi-Fi and firewalls
• Respond to and escalate
• cyber security incidents
• , working with the SOC team
• Contribute to patch management, endpoint protection and vulnerability remediation
• Document known issues, create SOPs and update asset inventories
• Work collaboratively with developers, security and infrastructure engineers across borders
• Participate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota)

Essential Skills And Experience

• Minimum 3 years’ experience in
• IT support or service desk environment (L2 or higher)
• Experience supporting

Microsoft 365

• applications including Outlook, Teams and SharePoint
• **Microsoft Intune**
• experience (policy management, device compliance, remote actions)
• Experience responding to
• security alerts and incident response procedures
• Proven ability to set up and troubleshoot
• wired and wireless networks
• Familiarity with ticketing systems and ITIL-aligned support processes
• Strong verbal and written communication skills, comfortable dealing with non-technical users
• Ability to work independently and as part of a
• distributed international team

Desirable

• Microsoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200)
• Experience supporting hybrid environments with

Azure Active Directory

• Understanding of security frameworks (ISO 27001, NIST)

• SharePoint Administration And Migration

• Experience in public sector or regulated industries
• Knowledge of basic scripting or automation (PowerShell a plus)