IT Support Analyst

Magellan Aerospace, Llay Wrexham has an exciting opportunity for IT Support Analyst.

Full time permanent position

39 hours per week

Job location: Llay, Wrexham, LL12 0PB.

Unionised site – works in partnership with Unite the Union.

The IT Support Analyst’s role is to provide a first point of contact and a high level of customer service to our user community. This will include incident tracking and management, first- and second-line support. Request fulfilment, asset management, user management, and security compliance. Close liaison with other members of the IT team both in person and remotely is needed to ensure proper resources are allocated to resolve tickets in acceptable time limits.

Relevant higher education or degree is desirable

Recognised technical accreditations are desirable but not essential

Minimum 1 years’ relevant IT support experience

Broad experience of IT infrastructure highly desirable

Aerospace experience not essential but helpful

Cybersecurity standards with regards to regulatory frameworks e.g. ISO 27001, PART-IS, NIST SP 800-171, CMMC 2.0 – desirable

Strong customer service orientation

Excellent verbal and written communication

Broad range of technical skills

Ability to prioritise work and meet challenging deadlines

Ability to work both unsupervised and as an active member of a collaborative team

Keen attention to detail

Proven analytical and creative problem-solving abilities

Ability to provide support in person and remotely

Self-motivated and able to work on own initiative

Keen to learn new skills and be aware of latest technologies and trends

Open to new ideas

Friendly and approachable

Flexibility – willingness to travel and support sites in UK & Europe and work flexible hours when required by demands of the job e.g. breakdowns, upgrades

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry.

At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!

Magellan may use an approved Artificial Intelligence (AI) note-taking tool to support the initial screening stage of its recruitment and selection process. All AI use is performed in accordance with Magellan’s privacy policies. Personal information associated with any job application will not be shared with or retained by any third party. Magellan the ultimate discretion to determine which applications proceed through the initial screening process.

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Thank you for considering this exciting opportunity. This document is intended to provide the reader with information and is not a contractual document. Some of the material therefore may be subject to change .