IT Specialist

Role overview

Experience and qualifications

• Requires 6–8 years of supervisory experience in a specialized IT role in a high-volume UAE environment.
• Requires a strong track record in an IT Specialist or similar role in a hotel or hospitality environment.
• Requires strong knowledge of computer systems, networks, hardware, and software, plus troubleshooting capability.
• Project management experience and the ability to manage multiple tasks are required.
• A related bachelor's degree is advantageous.
• Hotel applications and property management system familiarity is a plus.
• CompTIA A+, Network+, or MCSA certifications are desirable; industry-regulation knowledge is beneficial.
• Excellent written and verbal communication, fluency in English, strong organizational and supervisory skills, attention to detail, and a hands-on approach are sought.
• Additional languages are a plus.

Responsibilities

• Support staff and guests with hardware, software, and network issues; troubleshoot problems promptly.
• Set up and configure computers, printers, and other IT equipment; document support tickets and resolutions.
• Monitor and maintain wired and wireless networks, connectivity, performance, and security.
• Implement network security measures, conduct audits, and maintain security policies and procedures.
• Install, configure, and maintain servers, switches, routers, and other network devices; coordinate with vendors on network issues.
• Perform system backups and implement disaster recovery procedures.
• Define project requirements, plans, and resources with stakeholders; research and recommend IT improvements.
• Track project milestones and deadlines and update the Head of Department.
• Train staff on data security and privacy best practices; maintain accurate hardware, software, license, and warranty records.
• Follow SOPs and service and safety standards, collaborate on continuous improvement, and protect guest information.

Workplace

• The source lists the job location as Dubai; workplace type is identified as onsite in source metadata.

Role environment