Concierge Agent
Role Overview
Concierge Agent in the Front Office department at FIVE Hotels and Resorts.
The role focuses on attentive guest service and a personalized hotel experience.
Key Skills for This Role
Full Job Posting
Role overview
Concierge Agent in the Front Office department at FIVE Hotels and Resorts.
The role focuses on attentive guest service and a personalized hotel experience.
Candidate profile
- Fluency in English and strong written and verbal communication skills are required.
- Additional languages are a plus.
- One to two years of hotel experience is advantageous, not mandatory.
- The employer values energetic guest engagement, teamwork, ownership, a hands-on attitude and adherence to grooming standards.
Responsibilities
- Respond to guest inquiries and provide tailored information, recommendations and reservation services.
- Process messages, safely handle luggage and stay current on hotel services, VIP requests and events.
- Maintain orderly, clean and safe lobby and front-door areas; follow hotel standards and safety rules.
- Operate front-of-house equipment and property management systems according to procedures.
- Support management in emergencies, collaborate across departments and help increase occupancy and sales through upselling.
About the employer
The employer describes a global business spanning hospitality, entertainment, real estate and other sectors.
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