IT Service and Support

The UK & ROI IT Service & Support team is responsible for managing and improving the service and support provided to end users across the business.

This role combines strong IT and OT knowledge with a customer focused approach. You will support end users with service requests and incidents while also helping deliver functional changes and business process improvements across the organisation.

The successful candidate will have a continuous improvement mindset, taking ownership of issues and looking for opportunities to improve systems, processes, and the overall user experience.

Strong customer service focus with a professional and helpful approach

Passion for IT, technology, and its practical application within a business

Experience in an FMCG or manufacturing environment would be advantageous

Strong problem solving skills with an inquisitive and solutions focused mindset

Clear and effective communication skills

Comfortable working independently as well as collaboratively within a team

Strong continuous improvement mindset with a desire to find better ways of working

Accurate, methodical, and detail oriented with a strong sense of ownership

IT literate with good conflict management and interpersonal skills

Familiarity with IT service desk tools and best practices would be advantageous

Flexible approach to working hours, with the ability to support business needs beyond traditional 9 to 5 hours

Keen to learn, develop, and build a career within an IT function

Competitive rates

Online Benefits Hub

Canteen

Life insurance

On-site parking

Company pension

Referral programme

Health & wellbeing programme