IT Service and Support

Compensation

• Annual salary; amount described as competitive.

Role overview

Key duties

• Provide IT and OT support to users across the UK and ROI.
• Manage and resolve service requests and incidents promptly and professionally.
• Support functional system changes and business process improvements.
• Understand user requirements and identify effective solutions with colleagues.
• Investigate technical issues, find root causes and implement corrective actions.
• Deliver a high standard of service to end users and own issues through resolution.
• Contribute to continuous improvement across IT processes and services.
• Record incidents, requests and updates accurately using service management tools.
• Collaborate with the IT team while managing tasks independently and flexibly.

Candidate requirements

• Strong customer focus, interpersonal skills and genuine interest in IT and its contribution to business performance.
• Experience supporting users in an IT service environment.
• Strong analytical and problem-solving skills, excellent written and verbal communication, and a solutions-focused mindset.
• Ability to build positive relationships, take ownership, work accurately and manage priorities in a fast-paced environment.
• Confidence working independently and collaboratively, with a continuous improvement mindset and willingness to learn.

Advantageous experience

• FMCG, food manufacturing or wider manufacturing experience is advantageous.
• Exposure to Operational Technology systems and support is advantageous.
• Familiarity with IT service desk tools and IT service management processes is advantageous.
• Knowledge of continuous improvement methodologies and business process improvement is advantageous.

About Sofina Foods