IT Operations Specialist

2–3 years of relevant Tier 1/Tier 2 technical support experience.

Excellent communication and customer service skills.

Degree or diploma in Computer Science, Information Technology, or a related field.

Experience with Microsoft 365, Entra ID, Azure, Intune, and Windows.

Experience with SharePoint and OneDrive administration.

Knowledge of Azure Virtual Desktop.

Experience creating technical and knowledge documentation.

Strong troubleshooting and problem-solving skills.

Ability to assess issues by impact and severity and determine appropriate resolution or escalation.

Strong attention to detail and incident documentation.

Ability to work independently and manage competing priorities.

Microsoft/Azure certifications are an asset.

Knowledge of ITIL practices is an asset.

The expected base salary range for this position is $48,000 – $60,000 . The midpoint represents our general market target for a fully qualified and experienced individual performing the role. Actual starting salary may fall below or above the midpoint depending on the candidate's relevant experience, skills and qualifications, as well as internal equity considerations. Further questions may be directed to the HR team during the interview process.

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For a closer look at how you can build your career with us, we invite you to explore cclgroup.com . We are committed to providing an inclusive, accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact [email protected] if you require accommodation. AI may be used to support certain stages of our screening & recruitment process. These tools support, but do not replace, human judgment and decision-making.