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IT Operations Engineer

Telhio Credit Union
Columbus, USA
Full-time
Senior Level
Onsite
Discovered 1 months ago

Full Job Posting

• Infrastructure & Server Operations

  • Maintain and support Microsoft Windows Server environment (2019, 2022, and 2025)
  • Administer and support Hyper‑V virtualization platform
  • Administer and support VMWare vSphere virtualization platform
  • Perform server lifecycle management including patching, upgrades, and decommissioning
  • Support Windows 11 endpoint environments in coordination with Intune
  • Administer and monitor Veeam Backup & Replication
  • Ensure backup success, retention compliance, and regular recovery testing
  • Maintain and monitor storage platforms, including capacity planning and performance optimization
  • Support disaster recovery readiness and documentation
  • Support internal security controls aligned with Credit Union regulatory standards
  • Participate in vulnerability assessments and pen test remediation
  • Implement hardening, patching, and configuration best practices
  • Support network infrastructure including Cisco switches, and routers
  • Monitor network, server, and application health
  • Perform troubleshooting and escalation for network performance, connectivity, and availability issues
  • Support tuning across servers, storage, and network systems
  • Provide application infrastructure support for core and integrated systems including:
  • Alkami
  • Fiserv DNA
  • Manage Engine
  • OnBase
  • Sageworks
  • Meridian Link
  • Laser Pro
  • Zest
  • Collaborate with application teams and vendors to resolve platform and performance issues
  • Provide Tier 2 / Tier 3 escalation support to the Help Desk
  • Assist with complex user, system, and application issues
  • Document procedures, configurations, and operational standards
  • Participate in after-hours support and on-call rotation as required
  • Education: Bachelor’s degree in engineering, or Software Development (Preferred)
  • Experience:
  • 7+ years of experience in IT operations, systems administration, or infrastructure support
  • Strong experience with:

• Windows Server (2019, 2022, 2025)

  • Windows 11 enterprise environments
  • Hyper‑V virtualization
  • Veeam backup solutions
  • Microsoft 365 administration
  • Cisco networking and devices
  • VMWare vSphere / vCenter
  • Experience supporting enterprise monitoring and performance tuning
  • Familiarity with financial institution security and compliance requirements
  • Ability to troubleshoot complex, multi-layered infrastructure issues
  • Strong documentation and communication skills
  • Microsoft 365 Administration Expert Certification (e.g., Microsoft 365 Administrator, Modern Desktop Administrator, or equivalent)
  • Comp TIA Network + (or equivalent network certification such as CCNA)
  • ITIL Certification
  • Experience working in a Credit Union or regulated financial environment
  • Security-related certifications (CEH, Security+, CISSP, or similar)
  • Experience supporting core banking or fintech platforms
  • OnBase workflow design, and construction
  • CMDB management processes
  • Knowledge of Agile
  • Ability to lift, rack and unrack servers / electronic storage devices

• High Proficiency In

  • Attention to detail and operational discipline
  • Strong problem-solving and analytical skills
  • Ability to prioritize and manage multiple workloads
  • Collaborative mindset with a customer-service orientation
  • Commitment to security, reliability, and continuous improvement
  • Competitive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance
  • 6% matching and immediately vested 401(K) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community

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