IT Operations Analyst

Role overview

Responsibilities

• Monitor enterprise systems for health, availability, performance, and data integrity; investigate events that may affect services.
• Coordinate major incident responses, escalations, technical resources, and service restoration.
• Communicate with stakeholders during service disruptions and coordinate cybersecurity response with support teams.
• Perform operational tasks and preventive maintenance; improve monitoring, response processes, and documentation.
• Create and maintain procedures, knowledge articles, and operational reports.
• Provide after-hours Service Desk assistance, including phone troubleshooting and end-user support when required.
• Work a rotating 12-hour shift schedule for 24/7 operational coverage.

Qualifications

• Post-secondary degree or diploma in Computer Science, Cybersecurity, Information Technology, or a related field.
• At least one year of technical support, IT operations, service desk, or infrastructure support experience.
• Knowledge of networking fundamentals, system administration, cybersecurity best practices, and incident management.
• Strong analytical, troubleshooting, communication, organization, prioritization, and documentation skills.
• Able to stay effective during critical incidents and work independently and collaboratively.
• Eligible to obtain Reliability Government Security Clearance and Controlled Goods approval.

Preferred qualifications

• Preferred tools and platforms include ServiceNow, Splunk, ManageEngine OpManager, Cisco Meraki, VMware, Microsoft Intune and SCCM, Dell EMC Avamar and Networker, Unix/Linux, and Microsoft 365.
• CompTIA Security+, Network+, A+, Microsoft, Cisco, and other recognized infrastructure, operations, or cybersecurity certifications are preferred.

Compensation

• Salary range is $47,000–$65,500 annually; the position is eligible for shift premiums and overtime.

About JDI IT