IT Operations Analyst– HPE Non-Stop Operations

Role overview

What you will do

• Provide 24/7/365 technical support for RBC's global HPE NonStop environments.
• Handle fault and incident management, problem escalation, and change management.
• Run and monitor batch processes.
• Recommend process improvements and automate manual tasks.
• Use message suppression and toil reduction to improve monitoring and operations.
• Deliver excellent client service and support continuous improvement.

Must-have qualifications

• Demonstrated written and oral communication and presentation skills, including understanding stakeholder and project communication needs.
• Strong understanding of technology and/or financial services.
• Ability to learn tools and systems quickly, apply new knowledge, and transfer it to others.
• Ability to manage expectations with teams, management, and clients and deliver on them.
• Strong knowledge of HPE NonStop (Tandem), IBM iSeries/NSK, Unix/AIX/Linux, networks, distributed systems, and console-based technologies.
• Knowledge of ServiceNow, Moogsoft, ITIL Foundation, and mainframe tools including TSO/ISPF, VSAM, Endevor, File Aid, Xpediter, and SPUFI.

Nice-to-have qualifications

• Experience in a matrix environment, such as a large publicly traded corporation.
• Ability to facilitate between and influence key decision makers.
• Strategic thinking and interpersonal skills to work across functions and businesses.

Benefits and development

• Total Rewards program includes bonuses and flexible benefits, with competitive compensation, commissions, and stock where applicable.
• Development coaching, training, flexible work/life balance options, and opportunities to do challenging work are offered.
• The role is part of a dynamic, collaborative, high-performing team.

Work schedule and employment

• The operations environment provides 24/7 support; the posting lists full-time employment and 37.5 work hours per week.
• The posting gives an RBC Centre address in Toronto but does not explicitly state an in-person or remote work policy.