IT Officer

The IT Officer will be responsible for managing the company's IT infrastructure, website, ERP systems, CCTV surveillance, software applications, and technical operations.

The role involves ensuring the smooth functioning of IT systems, maintaining the company website, providing technical support to employees, and coordinating with external service providers whenever required.

• Manage, maintain, and regularly update the company's official website.
• Upload and edit website content, company information, product details, images, banners, and other updates.
• Ensure website information, product listings, and company profiles are accurate and up to date.
• Monitor website performance, functionality, and accessibility.
• Coordinate with website developers and hosting providers for technical issues, updates, and improvements.
• Manage website domains, hosting, SSL certificates, and related services.
• Identify opportunities to improve website design, functionality, and user experience.

• Manage and provide technical support for the company's ERP software and other business applications.
• Coordinate with ERP software providers for system updates, troubleshooting, and customisation.
• Assist different departments in using ERP systems effectively.
• Manage user accounts, access permissions, and system configurations.
• Identify system errors and coordinate with service providers to resolve technical issues.
• Support ERP modules related to HR, Accounts, Inventory, Sales, Purchasing, and Operations, as applicable.
• Assist with data migration, system integration, and software implementation when required.

• Monitor and maintain the company's CCTV surveillance systems.
• Ensure CCTV cameras, recording devices, and monitoring systems are functioning properly.
• Troubleshoot camera connectivity, recording, playback, and storage issues.
• Manage CCTV recording storage and backup requirements.
• Coordinate with external CCTV maintenance providers for repairs and upgrades.
• Maintain CCTV access permissions and ensure recordings are accessible only to authorised personnel.

• Provide technical support to employees for computers, laptops, printers, scanners, and other IT equipment.
• Install, configure, and maintain operating systems and business software.
• Troubleshoot hardware, software, email, and internet connectivity issues.
• Maintain company networks, Wi-Fi, routers, switches, and internet connections.
• Manage company email accounts and Microsoft 365 applications.
• Support office telephone systems, printers, and other technical equipment.

• Maintain an updated inventory of company IT assets, including computers, laptops, mobile phones, printers, and accessories.
• Manage the allocation, collection, repair, and replacement of IT equipment.
• Monitor software licences and renewal dates.
• Coordinate IT equipment purchases and repairs with management approval.
• Maintain proper documentation of IT assets assigned to employees.

• Implement and maintain IT security measures to protect company data and systems.
• Ensure regular data backups and system updates.
• Maintain antivirus protection and appropriate access controls.
• Protect company information against unauthorised access, data loss, and security threats.
• Maintain confidentiality of company data and business information.

• Coordinate with website developers, ERP providers, CCTV technicians, internet service providers, and other IT vendors.
• Follow up on pending technical issues, maintenance requests, and service renewals.
• Evaluate IT service requirements and recommend improvements to management.
• Maintain records of vendor agreements, service contracts, and IT-related expenses.

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 2–3 years of relevant IT experience.
• Experience in website administration and content management systems (WordPress or similar).
• Knowledge of ERP software administration and business applications.
• Practical knowledge of CCTV systems, DVR/NVR, IP cameras, and troubleshooting.
• Good understanding of computer hardware, software, networks, and Microsoft 365.
• Knowledge of data security, backup systems, and user access management.
• Strong troubleshooting, communication, and coordination skills.
• Ability to handle multiple IT responsibilities independently.

• Regular maintenance and timely updates of the company website.
• Smooth functioning and availability of ERP systems.
• Timely resolution of IT-related technical issues.
• Proper functioning and maintenance of CCTV systems.
• Effective IT asset and software licence management.
• Regular data backups and implementation of security measures.
• Timely coordination and resolution of vendor-related issues.

• Maintain confidentiality of company information and business data.
• Follow company policies and management instructions.
• Provide timely technical support to all departments and associated companies.
• Perform other IT-related duties assigned by management.

Pay: From AED3,000.00 per month

• Are you available to join immediately?
• Would you be comfortable with the offered salary of AED 3,000 per month?