IT Helpdesk Officer - Temporary
Skills
About This Role
Job Purpose
Provide Level 1 and 24/ 7 Helpdesk support services within ENOC on company-supported computer applications and platforms to ensure secure, reliable and smooth running of the user support function and maintain a high quality and avail ability of IT and performance of the network, servers & applications through monitoring systems, tools and services. Troubleshoot end user hardware and software problems via phone, email or remotely and advise on the appropriate action to be taken.
Principal Accountabilities
- Implement all approved help desk policies, processes, systems, standards and standard operating procedures in order to support execution of Help Desk operations in line with Company policies and International standards.
Additional Principal Accountabilities
- Manage , process and assign all the IT service request s including work request s, change requests, incidents and tasks
- Manage and maintain user ac count s activities such as username & membership/ OU in active directory and mailbox creation, migration & license assignment in exchange and Skype
- Prioritize critic al issues that impact fueling and payments for sites (all Pumps or all VeriFone' s are not working) in order to avoid interruption of the service to the customers
- Cross-verify online pro duct transaction s in the backend database using MS SQL & TOAD for the pro duct s such as Etisalat, iTunes, Pl ay Station, DU, etc.
- Troubleshoot, analyse and solve incidents raised by retail sites for Applications and services on VM Ware servers related to fueling, PO S and Verifone
- Monitor recurring events / incidents and raise problem tickets
- Communicate planned/unplanned IT activities and announcement to customers/ end-users
Education
- Bachelor's in Computer Science, Computer Engineering or Business field or equivalent
- Any IT related certificate is a plus.
Experience
- 2 years of experience in general IT functions with around 1 year in help desk operations.
- Experience with usage and troubleshooting Microsoft products within a network environment.
- Good Knowledge of PC, Mobile, Laptop and Tablets hardware installation and configuration.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
IT Helpdesk / IT Support Engineer -Hiring UAE National
TASC Outsourcing · Dubai
Job Purpose Provide first-level technical support to users by troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations. Key Responsibilities Technical Support Provide L1 support f
Skills
Temporary IT Helpdesk Support Specialist
TAJMAC Global FZE · Jebel Ali
Company: TAJMAC Global FZE Assignment Type: Temporary IT Helpdesk Support Services Assignment Location: Dubai, UAE / Work Location Designated for the Assignment Experience Required: 7–9 Years Employment Type: Tempora
Skills
1 weeks ago
Apply Now↗Apply Now ↗IT Helpdesk / IT Support Engineer -Hiring UAE National
TASC Outsourcing · Abu Dhabi
Provide first-level technical support for IT hardware, troubleshoot issues, maintain systems, and assist users with timely resolutions.
Skills
2 weeks ago
Apply Now↗Apply Now ↗IT Helpdesk / IT Support Engineer -Hiring UAE National
TASC Outsourcing · Abu Dhabi Emirate
Job Purpose Provide first-level technical support to users by troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations. Key Responsibilities Technical Support Provide L1 support f
Skills
2 weeks ago
Apply Now↗Apply Now ↗IT Helpdesk Support Technician
Banline General Trading Co. L.L.C · Dubai
Key Responsibilities: Serve as the first point of contact for employees reporting technical issues via phone, email, or in person Diagnose and resolve hardware, software, and network-related problems in a timely manner
Skills
2 weeks ago
Apply Now↗Apply Now ↗IT Helpdesk Support Technician
BANLINE GENERAL TRADING CO. L.L.C · Dubai
Provide technical support by diagnosing issues, maintaining systems, and assisting users, requiring strong problem-solving skills and knowledge of IT infrastructure.
Skills
4 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required