Temporary IT Helpdesk Support Specialist

About This Role

• Company: TAJMAC Global FZE
• Assignment Type: Temporary IT Helpdesk Support Services Assignment
• Location: Dubai, UAE / Work Location Designated for the Assignment
• Experience Required: 7–9 Years
• Employment Type: Temporary Contract – 2 Months Vacation Cover Support
• Availability: Immediate / Short Notice Preferred

Role Overview

We are looking for an experienced Temporary IT Helpdesk Support Specialist who can provide reliable day-to-day IT support for a 2-month vacation cover assignment.

This is a practical, user-facing IT support role that combines:

• End-user IT support
• Helpdesk coordination
• Basic system administration support
• Basic network troubleshooting
• Employee onboarding and offboarding support
• Microsoft 365 user support
• ServiceNow ticket creation and follow-up
• Vendor, supplier, and technical team coordination

The selected candidate will not be expected to independently resolve every advanced technical issue. However, the candidate must be able to identify issues, perform first-level troubleshooting, document problems properly, create tickets, coordinate with the right teams, and follow up until resolution.

Key Responsibilities

1. End-User IT Support

• Provide day-to-day IT support to end users for laptops, desktops, mobile devices, printers, and standard office systems.
• Troubleshoot common issues related to Windows, Microsoft Office, Outlook, Microsoft Teams, browsers, and user applications.
• Support users professionally and patiently, ensuring a positive support experience.
• Handle basic software installation, configuration, and troubleshooting tasks.
• Communicate clearly with users and keep them updated on issue progress and next steps.

2. Helpdesk & Ticket Coordination

• Create, update, and manage tickets in ServiceNow or similar ITSM/helpdesk tools.
• Record user issues clearly with proper details, screenshots, affected user/device details, and impact description.
• Assign or escalate tickets to the relevant support teams, suppliers, or vendors.
• Follow up with users, suppliers, and technical teams until closure.
• Maintain clear ticket updates throughout the support lifecycle.
• Ensure proper ownership and communication for open support cases.

3. System Administration Support

• Assist in basic system administration activities for end-user devices.
• Prepare laptops and mobile devices for new employees.
• Support laptop imaging, configuration, standard software installation, and device readiness.
• Ensure devices are prepared as per required standards before handover.
• Maintain basic records of assigned IT assets, device handovers, and returned equipment.
• Coordinate with relevant technical teams or suppliers for issues requiring advanced support.

4. Employee Onboarding & Offboarding

• Prepare IT assets for new joiners, including laptops, mobile devices, required applications, and access coordination.
• Support onboarding checklists and ensure employees receive required IT equipment on time.
• Assist with offboarding activities for resigned or leaving employees.
• Coordinate device collection, access removal requests, asset return, and handover processes.
• Ensure onboarding and offboarding activities are properly documented and followed up.

5. Microsoft 365 & Business Application Support

• Provide basic support for Microsoft 365 services, including Outlook, Teams, OneDrive, Office apps, and user-level issues.
• Assist users with basic login, access, application configuration, and usage-related concerns.
• Coordinate with relevant teams or suppliers for advanced Microsoft 365 issues.
• Basic knowledge of SAP client installation and support will be preferred.
• Exposure to Netskope or similar endpoint/security tools will be an added advantage.

6. Basic Network & Device Troubleshooting

• Perform basic network troubleshooting for end-user connectivity issues.
• Check devices, network cables, Wi-Fi connectivity, printers, and basic LAN-related concerns.
• Troubleshoot first-level issues related to internet access, local connectivity, and device communication.
• Coordinate with network suppliers or technical teams for advanced network issues.
• Assist with first-level checks before escalating to vendors or specialist teams.

7. Vendor, Supplier & Stakeholder Coordination

• Act as a coordination point between users, stakeholders, suppliers, vendors, and technical teams.
• Ensure issues are properly communicated to the right vendor or support team.
• Follow up with suppliers and technical teams for timely resolution.
• Escalate delays, repeated issues, or unresolved matters to the relevant stakeholders.
• Support smooth day-to-day IT service operations during the assignment period.

Required Skills & Experience

• 7–9 years of experience in IT support, helpdesk, system administration, network support, or similar roles.
• Strong English communication skills are mandatory.
• Ability to communicate professionally with end users, management, stakeholders, vendors, and suppliers.
• Presentable, confident, and customer-facing personality.
• Good understanding of Windows operating systems.
• Working knowledge of Microsoft Office, Outlook, Teams, OneDrive, and Microsoft 365.
• Experience with laptop preparation, imaging, software installation, configuration, and device handover.
• Basic understanding of networking concepts such as LAN, Wi-Fi, IP addressing, connectivity, printers, and troubleshooting.
• Experience using ServiceNow or any IT ticketing/helpdesk system.
• Ability to coordinate with suppliers, vendors, and internal teams.
• Strong follow-up discipline and ownership mindset.
• Ability to work independently in a temporary assignment environment.
• Good problem-solving skills and willingness to learn assignment-specific systems and processes.

Preferred Skills

• Basic knowledge of SAP client installation and troubleshooting.
• Exposure to Netskope or similar endpoint/security solutions.
• Experience with IT asset management and user/device handover documentation.
• UAE driving license will be an advantage.
• Prior experience working in corporate IT support, managed IT services, or temporary IT support assignments.
• Ability to support a mixed environment involving end-user systems, business applications, network devices, and supplier-managed services.

Pay: From AED7,000.00 per month

Application Question(s):

• Are you located in Dubai, UAE? (Yes/No)
• Are you fluent in English (spoken and written)? (Yes/No)
• Do you have at least 6 months of validity remaining on your UAE residence visa? (yes/no)
• This is an immediate-start 2-month contract. Will you be available to join maximum by May 12th? (yes/no)
• The package for this role is AED 7,500 all-inclusive for 2 months. Is this acceptable to you? (yes/no)
• Do you have hands-on experience using ServiceNow? If yes, briefly describe how you used it.

Experience:

• IT helpdesk/support: 5 years (Required)

Language:

• English (Required)

Work Location: In person