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IT Analyst

FIKA
Edmonton, CAN
Full-time
Senior
Onsite
Discovered 2 weeks ago
Microsoft 365 administrationSharePointMicrosoft TeamsOneDriveExchangeAzure AD administration

Full Job Posting

About FIKA

FIKA is a Canadian cannabis retail company with more than 20 retail banners and over 250 stores across several provinces and Yukon.

Role overview

IT Analyst reporting to the Director, Enterprise IT; supports and maintains point-of-sale systems and business applications and coordinates IT initiatives under the Director’s guidance.

The role also supports computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair, and operating systems.

Responsibilities

  • Troubleshoot business-process and procedure issues; create and document processes and assist with their implementation, management, and standardization.
  • Use Microsoft Endpoint Manager for packages, policies, and configuration deployments; support Microsoft 365 email, SharePoint, OneDrive, Teams, and advanced security.
  • Provide helpdesk coverage during business hours and on-call support as needed; support remote sites through remote-control applications.
  • Escalate incidents and requests appropriately; document user interactions, manage accounts, and monitor open tickets with user follow-up.
  • Set up offices, stores, and training spaces with hardware, software, and networking; serve as an escalation point for complex tickets.
  • Identify recurring support trends and root causes; assist with IT projects and operational activities alongside senior IT staff.

Qualifications

  • Microsoft 365 administration, including SharePoint, Teams, OneDrive, and Exchange: minimum 5 years.
  • Azure AD administration: minimum 5 years; Microsoft Intune/Endpoint Management administration: minimum 3 years.
  • Windows 10/11 administration and desktop/peripheral hardware support: minimum 5 years each.
  • Degree, diploma, or certificate in a related IT field; 3–5 years of IT Service Desk experience and 3–5 years of intermediate-to-senior infrastructure support experience.
  • Microsoft Forms, Power Automate, Defender ATP, Power BI, Copilot AI, Claude AI, networking, Apple Business Manager, JAMF, MS D365, point-of-sale software, and Azure architecture/infrastructure experience are assets.
  • Strong communication and relationship-building skills, organization, attention to detail, and ability to learn quickly and adapt calmly to change.

Additional tools and experience

  • Additional assets include Microsoft Forms, Power Automate, Microsoft Defender ATP, Power BI, Copilot AI, Claude AI, networking, Apple Business Manager, JAMF, MS D365, point-of-sale software, and Azure architecture and infrastructure.

Benefits and workplace culture

  • The company highlights access to senior leadership, hands-on AI tools, career development, paid time off, group benefits, and employee discounts.

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