IT Admin

CLT Academy

Key Responsibilities

• Manage, configure, and maintain **3CX VoIP telephony systems** and **GSM gateway systems** across all CLT Academy group companies.
• Oversee IT infrastructure including routers, switches, firewalls, Wi-Fi networks, LAN/WAN connectivity, and internet services.
• Provide responsive technical support to staff across academic, administrative, and operational departments.
• Maintain and support servers, desktops, laptops, printers, IP phones, Outlook/email systems, and other IT assets.
• Administer user accounts, email configurations, access controls, and IT asset management systems.
• Ensure system security through antivirus management, backups, updates, and cybersecurity best practices.
• Coordinate with external vendors and service providers for hardware, software, and telecom requirements.
• Support ongoing IT projects and ensure smooth implementation of systems and applications across departments.
• Maintain clear IT documentation including system configurations, procedures, and support logs.
• Support business-critical applications used across the group and ensure operational continuity.
• Actively explore and support **AI tools, automation solutions, and emerging technologies** to improve efficiency and productivity within the organization.

Requirements

• Bachelor’s degree or Diploma in Information Technology, Computer Science, or related field.
• Freshers are welcome to apply; prior IT support experience in a multi-site environment is an advantage.
• Strong technical knowledge of:
• 3CX VoIP systems
• GSM gateway systems
• Network infrastructure (routers, switches, firewalls, LAN/WAN)
• Windows Server environments and basic Linux systems
• Microsoft Outlook and email troubleshooting
• Experience supporting end-users in multi-department or multi-company environments preferred.
• Familiarity with modern workplace tools and basic understanding of AI-driven technologies.
• Strong problem-solving, communication, and organizational skills.
• Ability to manage priorities, work independently, and coordinate across teams effectively.
• Pay: From AED2,000.00 per month