IT Administrator

Job Overview

Key Responsibilitie

Business Performance - Maintain IT infrastruct

• ureInstallation, configuration, maintenance, and troubleshooting of end user workstation- hardware, software, and peripheral devices in line with Albatha IT poli
• cy.Administer users’ system access including AD account creation, its maintenance and access contr
• ol.Co-ordinate with respective operating company/division, to initiate ex-employee O365 mailbox deleti
• on.Responsible for SharePoint DMS -creation of folder, its allocation to business users and coordination with data owners for user’s access revi
• ew.Keep track of antivirus application portal to monitor the alerts and take corrective action to clear the endpoint aler
• ts.Manage, monitor and removal of retired endpoints from the antivirus port
• al.Responsible for ensuring all endpoints are installed with antivirus application and are up to da
• te.Responsible for encryption of hard disk of all endpoints issued to busine
• ss.Responsible for managing and maintaining the assets inventory using the corporate asset management to
• ol.Responsible for reconciliation of fixed asset register and tagging of asset id to all IT assets issued to business use
• rs.Works with HR team on IT aspects of employee onboarding/offboarding proce
• ss.Responsible for ensuring IT security policies and procedures in align with the ABH IT polici
• es.Responsible for maintaining and administering the data center operatio
• ns.

IT Helpdesk Operat

• ions
• Provides day to day technical support to business users to ensure efficiency and effectiveness of service deli
• very.Ensure all support requests are addressed using the IT helpdesk management
• tool.Prioritize IT-related problems as they come into the IT Help Desk and escalate when neces
• sary.Provide support on the technical/functional issues reported by the business users of the application platf
• orms.Collaborate with team members to improve customer satisfaction in delivering technical assist
• ance.Escalate technical issues to support problem resolu
• tion.Configuration of IP phones, its allocation to business users and keep a track of the inven
• tory.Assist in resolving customer/business users’ complaints or concerns in a professional ma
• nner.Monitor, record, and update IT service requests using the IT help desk sy
• stem.Ensure the IT support request is addressed within the acceptable timel
• ines.

Relationship- IT Service pro

• viders
• Coordinate with application/hardware vendors for the corrective action to restore the normal function of s
• ystems.Responds promptly in the event of an outage of IT services and proactively responds /coordinate with vendor to mitigate and restore the services with minimum do
• wntime.Ensure timely completion of preventive maintenance of IT infrastructure in co-ordination with service providers as per the agreed service level agr
• eement.Coordinate with IT vendors to obtain quotes for IT asset procu
• rement.

Qualification & Exp

• erience:
• Bachelor’s degree in computer engineering or information te
• chnology.Minimum 3+ years of relevant experience in providing technical support to busine
• ss users.Minimum 2+ years of relevant experience, in managing, configuring and troubleshooting of Cisco & Aruba network /Wi-Fi infras
• tructure.

Experience

• in Avaya IP telephony systems is an added a
• dvantage.High level of integrity and Interpersona
• l skills.Having sound knowledge and ability to diagnose and resolve technical issues eff
• iciently.Industry certification like Microsof
• t, Cisco.Sound knowledge of systems, hardware, networks and their p
• rotocols.Good communication skills to interact with users and able to convince the busine
• ss users.