IT Administrator
Skills
About This Role
IT Administrator
We are looking for a reliable and proactive **IT Administrator to manage and support all technology operations within the company.** This role will serve as the primary point of contact for **all IT-related matters, including hardware, software, network infrastructure, cybersecurity, and user support.**
The ideal candidate is a hands-on problem solver who can independently manage a small-to-medium business IT environment and ensure smooth day-to-day operations.
Key Responsibilities
- Provide technical support for employees and troubleshoot hardware/software issues
- Install, configure, and maintain computers, printers, and mobile devices
- Manage Microsoft 365 environment including email, Teams, SharePoint, and user accounts
- Create, modify, and deactivate user accounts and access permissions
- Maintain and monitor company network, Wi-Fi, VPN, routers, and switches
- Perform regular data backups and verify recovery procedures
- Ensure cybersecurity best practices including antivirus protection, MFA, and password policies
- Coordinate with external IT vendors, internet providers, and software partners
- Maintain inventory of IT equipment, licenses, and warranties
- Document IT procedures, configurations, and troubleshooting guides
- Support onboarding and offboarding processes for employees
- Train staff on internal systems and productivity tools
Required Skills & Qualifications
- Strong knowledge of Windows 10/11 and Microsoft 365
- Experience with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Familiarity with cybersecurity best practices and backup solutions
- Experience troubleshooting hardware and software issues
- Basic understanding of ERP systems and user management
- Knowledge of domain and DNS management (SPF, DKIM, DMARC, SSL) is a plus
- Ability to work independently and manage multiple priorities
- Strong communication and problem-solving skills
Preferred Experience
- Previous experience in a small or medium-sized business environment
- Experience supporting 20+ users
- Familiarity with cloud platforms and remote support tools
Performance Expectations
- Fast response time to IT support requests
- Maintain stable and secure IT operations
- Ensure successful daily backups and high system uptime
- Provide after-hours support for critical business issues when needed
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