IT Administrator
Company: Joseph Digital Solutions Job Title: IT Administrator Job Location: Dubai, UAE Employment type: Full time Job Summary Joseph Digital Solutions is seeking a proactive and technically skilled IT Administrator to manage and support the organization’s IT infrastructure, systems, networks and end-user support.
Skills
About This Role
**Job Location:** Dubai, UAE
**Employment type:** Full time
Job Summary
Joseph Digital Solutions is seeking a proactive and technically skilled IT Administrator to manage and support the organization’s IT infrastructure, systems, networks and end-user support.
The role ensures smooth, secure and efficient operation of all IT systems across departments while supporting digital transformation initiatives.
IT Infrastructure & Support
- Manage and maintain company IT systems, servers, networks and hardware.
- Provide technical support to employees.
- Install, configure and troubleshoot desktops, laptops, printers, and peripherals.
- Ensure proper setup and maintenance of email systems, user accounts and access rights.
Network & Security Management
- Monitor network performance, connectivity and system availability.
- Implement and maintain cybersecurity measures, antivirus and firewall systems.
- Ensure data backup, recovery procedures and system security compliance.
- Identify and resolve security vulnerabilities and IT risks.
System Administration
- Manage user accounts, permissions and directory services.
- Maintain IT asset inventory and ensure proper lifecycle management.
- Support software installation, updates, and license management.
- Assist in cloud services administration (if applicable).
Troubleshooting & Support
- Diagnose and resolve hardware, software, and network issues.
- Respond to IT support tickets in a timely and efficient manner.
- Provide training and guidance to employees on IT systems and tools.
- Coordinate with external vendors for repairs and technical support.
Documentation & Reporting
- Maintain IT documentation, SOPs and system configuration records.
- Prepare periodic reports on IT performance, issues and resolutions.
- Ensure compliance with company IT policies and procedures.
Qualifications & Experience
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- 3–5 years of experience in IT administration or system support roles.
- UAE experience is preferred.
Key Performance Indicators (KPIs)
- System uptime and availability
- Resolution time for IT support tickets
- Security compliance and incident prevention
- Accuracy in IT asset management
- User satisfaction with IT support services
How to apply
Interested candidates are encouraged to apply by using below mentioned google form link:
https://docs.google.com/forms/d/e/1FAIpQLSer0eEmHtWBb6b9xSYe5ISOKueqldiz3IfvYnwtpTBIw4oVvw/viewform?usp\=header
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