Internal Communications Manager

Eligibility

Technology Innovation Institute (Tii)

Internal Communications Manager

Functional Activities

Internal Communications Strategy & Leadership Engagement

• Develop and own the organisation’s internal communications strategy, aligned to corporate purpose statement, vision, values, leadership priorities, and business objectives, ensuring consistency across all internal channels and touchpoints.
• Establish and oversee a robust internal communications framework, defining governance, messaging hierarchies, cadence, and best-practice standards for internal announcements, leadership messaging, and employee updates.
• Design and implement leadership engagement programmes, including CEO townhalls, leadership briefings, cascade communications, and two-way engagement formats that strengthen connection between leadership and the wider organisation.
• Lead the rollout and activation of organisational values and culture, translating values into clear internal narratives, campaigns, and moments that reinforce behaviours, purpose, and belonging across all employee segments.
• Oversee change and transformation communications, supporting organisational growth, restructuring, or strategic shifts through clear messaging, stakeholder mapping, and proactive employee engagement planning.
• Develop measurement frameworks for internal communications effectiveness, setting KPIs across reach, engagement, sentiment, and trust, and using insights to continuously refine strategy and execution.
• Champion employee voice and feedback loops, ensuring insights from surveys, pulse checks, and engagement initiatives that inform leadership.
• Stay updated on industry trends, competitor activities, and other relevant topics to inform internal communication strategies.

Intranet Strategy & Internal Channels Management

• Lead the ideation, development, maintenance, and continuous improvement of the organization’s intranet platform.
• Oversee governance of intranet content, ensuring relevance, timeliness, and clarity.
• Manage and optimize distribution of employee announcements, circulars, and notices through Microsoft Teams channels, Internal email platforms, Digital noticeboards, and other internal communication systems
• Explore and recommend new technologies, tools, and engagement platforms that enhance internal connectivity and information flow.

Newsletters And Internal Circulars

• Oversee ideation, editorial planning, development and production of monthly internal newsletter.
• Develop structured internal emailers to communicate key announcements, milestones, and achievements – including a framework for a systematic operation.
• Explore new technologies, systems and apps that can support the work of the growing team and broader organization in regards to keeping employees updated and engaged.

Employee Engagement

• Oversee the department’s internal retreats, awards, announcements and visits.
• Prepare celebratory wishes and messages for key calendar days e.g. National Day, Emirati Women’s Day, Tech Week etc.
• Collaborate with marketing teams on ideation of gifts and engagement concepts for significant milestones.
• Oversee pulse surveys, quarterly engagement surveys and annual employee survey, feeding the findings into a final report.

Internal Reporting

• Manage the weekly internal reporting into leadership, helping collate a current and forward-looking activities calendar.
• Provide narrative summaries of key internal developments and engagement trends.
• Cross-functional collaboration:
• Build and foster strong relationships across business functions to understand communication needs and organizational priorities.
• Act as a strategic advisor to business units on internal messaging and employee engagement approaches.
• Participate in group-wide campaigns led by the Marketing & Communications team, ensuring internal alignment and amplification.

Experience

• 7+ years’ experience in a generalist communications role with internal communications experience, ideally for a government entity. Agency experience is favoured.
• Experience in coordinating key tasks with vendors and consultancies.
• Must have strong organizational and project management skills
• Must be able to move projects forward, prioritize tasks, and meet deadlines.
• Must have strong analytical skills to analyze metrics and create reports – and good PowerPoint and Excel skills too.
• Demonstrated experience managing intranet platforms and internal digital channels.
• Experience managing surveys and engagement analytics.
• High organizational awareness and discretion in handling sensitive information.

Education And Certification Requirements

• Bachelor’s degree in Communications, Public Relations, Business Administration, or a related field.
• Master’s degree in Strategic Communications, Organizational Psychology, or MBA preferred.
• Certifications in Change Management or Internal Communications are advantageous.
• Training in employee engagement measurement tools is a plus.