Intern
Role Overview
Minor Hotels seeks an enthusiastic, detail-oriented, guest-focused Guest Services Agent Intern for its front-of-house team.
The internship provides a comprehensive introduction to hotel front-office operations and guest service.
Key Skills for This Role
Full Job Posting
Location
- The internship is based at NH Collection Ibn Battuta Hotel.
Role overview
Minor Hotels seeks an enthusiastic, detail-oriented, guest-focused Guest Services Agent Intern for its front-of-house team.
The internship provides a comprehensive introduction to hotel front-office operations and guest service.
Key responsibilities
- Assist with guest arrivals and departures, check-ins and check-outs, and verification of guest documentation and payment details.
- Answer in-person, phone, and email inquiries about hotel amenities, operating hours, dining options, and local attractions.
- Resolve minor guest issues and escalate complaints to supervisors as appropriate.
- Use property management systems to update guest profiles, manage room allocations, and process transactions.
- Coordinate with Housekeeping, Concierge, and Bell Services on room readiness, luggage, and guest requests.
- Assist with billing audits, shift handovers, and VIP welcome amenities or arrival packets.
Qualifications and skills
- Currently pursuing or recently graduated with a degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
- Excellent verbal and written English communication skills; additional foreign languages are highly advantageous.
- A warm, energetic, professional demeanor and a passion for helping people.
- Strong adaptable thinking and calm composure in busy or high-occupancy situations.
- Basic computer literacy, familiarity with Microsoft Office (Word and Excel), and eagerness to learn hotel software.
- Willingness to work varied shifts, including mornings, evenings, weekends, and holidays, as required by hotel operations.
Learning opportunities
- Learn the fundamentals of front-office operations and industry-standard property management systems.
- Develop guest relations techniques and cross-cultural communication skills.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Minor Hotels
Chef de Cuisine/ Gulf & Qatari Cuisine/ Arabic Speaker
, QAT
The employer is seeking a hands-on Chef de Cuisine to lead Arabic, Gulf, and Qatari kitchen operations and deliver authentic regional cuisine. The role covers menu development, team supervision, food safety, cost control
Stewarding Team Leader
Dubai, UAE
Anantara is seeking a Stewarding Team Leader to maintain clean, safe kitchen and dishwashing areas at its hotel. The role requires safe chemical handling, proper use of personal protective equipment, and adherence to hyg
BAR CAPTAIN
Dubai, UAE
Anantara seeks a Bar Captain to oversee guest-facing food and beverage service during shifts and help maintain a motivated, well-trained team. The role includes floor coverage, service standards, revenue and check contro
Italian Sous Chef (Italian Nationals Preferred)
Dubai, UAE
Minor Hotels is seeking an Italian Sous Chef to oversee restaurant-kitchen operations and maintain Italian cuisine standards. The role includes food-cost controls, food safety, menu development, team training, and superv
Italian Sous Chef (Italian Nationals Preferred)
Dubai, UAE
Avani Ibn Battuta Dubai Hotel seeks a Sous Chef to organize restaurant-kitchen operations and maintain food quality, safety, and profitability. The role includes menu standards, cost and inventory control, forecasting, t
Spa Therapist
Abu Dhabi, UAE
Anantara is seeking a Spa Therapist to deliver quality massage therapies and body treatments while providing warm, personalized guest service. Candidates should be able to explain treatment benefits, maintain clean and h
Finance Manager - Shared Service
, QAT
Anantara's Banana Island Resort Doha seeks a Finance Manager to lead shared service finance operations including AP, AR, GL, income audit, credit management, and reconciliations. The role owns financial reporting, intern
STEWARD
Dubai, UAE
Anantara is seeking a Steward to maintain hotel cleanliness, hygiene, and safe working conditions. The role includes cleaning stewarding and dishwashing areas, handling waste, and supporting chemical safety and environme
Chef de Cuisine/ Gulf & Qatari Cuisine/ Arabic Speaker
, QAT
Stewarding Team Leader
Dubai, UAE
BAR CAPTAIN
Dubai, UAE
Italian Sous Chef (Italian Nationals Preferred)
Dubai, UAE
Italian Sous Chef (Italian Nationals Preferred)
Dubai, UAE
Spa Therapist
Abu Dhabi, UAE
Finance Manager - Shared Service
, QAT
STEWARD
Dubai, UAE