Finance Manager - Shared Service

Job Purpose

Financial Operations Management

• Manage end-to-end finance shared service operations including AP, AR, GL, Bank Reconciliations, Fixed Assets, Intercompany Transactions, Income Audit, Night Audit, and Credit Management.
• Ensure daily financial transactions are accurately processed, supported, approved in line with policy, and recorded on time.
• Monitor daily cash, bank, revenue, receivable, payable, and balance sheet activities to identify issues and resolve discrepancies.
• Ensure accurate and timely month-end and year-end closing activities including accruals, reconciliations, intercompany balances, and financial adjustments.
• Track key financial metrics, monitor cash flow, review payment patterns, and highlight financial risks to management.

Financial Reporting and Analysis

• Review financial reports to ensure accuracy, completeness, and compliance with company standards.
• Prepare and review variance analysis, management reports, weekly financial updates, and monthly financial KPI presentations.
• Analyze income variances, cost-saving opportunities, budget deviations, and forecast variances, and recommend corrective actions.
• Support statutory, regulatory, owner, corporate, and management reporting requirements.
• Use analytical tools, Advanced Excel, Power BI, and financial modeling to support forecasting, scenario analysis, and decision-making.

Income Audit, Revenue Control and Reconciliations

• Ensure daily revenue reports are reviewed accurately and errors are identified and corrected on time.
• Oversee income audit processes to ensure completeness, accuracy, and proper documentation of revenue transactions.
• Supervise daily cash and bank reconciliations and ensure discrepancies are resolved promptly.
• Lead daily Accounts Receivable reconciliations and weekly reconciliation of high-risk and key balance sheet accounts.
• Oversee monthly balance sheet reconciliations and follow up on outstanding items.
• Resolve customer account discrepancies and coordinate with operations, front office, sales, and other departments.

Credit Management and Risk Control

• Oversee credit facility management in accordance with company policy and approved procedures.
• Verify credit forms, approvals, supporting documents, and disbursement records to ensure compliance and accuracy.
• Monitor credit policy compliance, payment behavior, ageing balances, and customer risk exposure.
• Conduct weekly credit review meetings and follow up on overdue balances with relevant stakeholders.
• Develop and recommend credit and risk mitigation strategies to reduce exposure and improve cash collection.

Internal Controls, Compliance and Audit

• Maintain a strong internal control environment across all finance operations.
• Ensure compliance with corporate policies, statutory requirements, financial procedures, delegation of authority, and company standards.
• Coordinate and support internal audits, external audits, self-assessments, and owner-related financial reviews.
• Prepare and monitor action plans for audit findings, control failures, and self-assessment gaps.
• Ensure all finance documents are filed correctly, archived monthly, and maintained in line with company document retention standards.

Process Improvement and Automation

• Identify opportunities to improve finance processes, reporting efficiency, controls, and team productivity.
• Implement automation tools and reporting improvements to reduce manual work and improve accuracy.
• Support continuous improvement initiatives across finance shared services.
• Promote standardization of processes across properties and consistent application of finance policies.

Stakeholder Management and Team Leadership

• Maintain regular communication with property leadership, owners, corporate finance, auditors, customers, suppliers, and internal departments.
• Provide property managers and senior leadership with updates on financial performance, risks, cash flow, and operational issues.
• Lead, guide, and support the finance team to ensure accuracy, accountability, and timely completion of tasks.
• Conduct weekly finance team alignment meetings to review priorities, deadlines, issues, and action plans.
• Train junior managers and team members on financial processes, reconciliations, reporting standards, audit requirements, and compliance procedures.
• Support the Director of Finance in financial planning, budgeting, forecasting, reporting, audits, owner communication, and business reviews.

Key Skills and Competencies

• Financial Accounting
• Shared Services Operations
• Financial Reporting
• Budgeting and Forecasting
• Internal Controls and Compliance
• Income Audit and Revenue Control
• Accounts Payable and Accounts Receivable
• Balance Sheet Reconciliations
• Cash Flow Monitoring
• Credit Management
• Process Improvement
• Audit Coordination

Minimum Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• Professional qualification such as ACCA, CPA, CMA, CIMA, or equivalent is preferred.
• Minimum 5 to 7 years of finance experience, preferably in hospitality, shared services, or multi-property operations.
• Strong knowledge of accounting standards, financial reporting, internal controls, reconciliations, audit requirements, and hotel finance operations.
• Advanced proficiency in Microsoft Excel is required; Power BI, ERP, hotel PMS, and accounting system experience is an advantage.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to work under pressure, manage deadlines, and handle multiple priorities across departments and properties.