Inter Company Service Co-ordinator

• Act as the single point of contact between Operations and a group of global sales entities and their warehouses.

• Create weekly replenishment and stock orders to keep entity warehouses at the right levels.

• Run daily calls with your entities, working through the pick plan, priorities, issues and inbound stock.

• Solve urgent order issues at pace - splitting orders, adjusting parts and finding practical solutions to keep service moving.

• Own your On-Time-In-Full (OTIF) performance, lead times and overdue orders, working towards 98% OTIF on a 15-day lead time and maximising invoicing.

• Manage pick plans and pick locations (the ‘Matrix’) to keep order fulfilment efficient and accurate.

• Coordinate air freight and manage urgent and escalated orders to ensure timely delivery.

• Work closely with Planning, Procurement, Logistics, Warehouse, Commercial, Production and Quality teams to align activity with priorities.

• Use NetSuite day to day, and help build reporting and improvements (e.g. OTIF reporting, Power BI dashboards) to make the function run better.

• A people person and clear communicator who can build relationships across teams, entities and time zones.

• Detail-conscious and well-organised, comfortable managing your own time and priorities.

• Adaptable and calm under pressure - happy when the to-do list changes and no two days are the same.

• Self-sufficient, comfortable with change and quick to pick up new problems.

• Resilient, with the emotional maturity to handle a busy role with lots of moving parts.

• Confident with technology and systems, including Microsoft Office (Excel, Word, Teams, Outlook).

• A customer-service mindset - experience supporting customers in any sector (B2B, retail, hospitality or similar) is what matters most.

• A genuine thirst to learn and the drive to make the role your own.

• A practical problem-solving approach and an eye for how things could be done better.

• Positive, engaging communication and the confidence to keep people informed and aligned.

• Experience in using systems such as Power BI to develop and maintain dashboards (and tools like AI) to work smarter.

• Experience with NetSuite or another ERP system.

• A background in supply chain, inventory, planning, logistics or customer service.

• Experience producing reports or dashboards (e.g. Power BI) or improving processes.

• Experience juggling multiple stakeholders or priorities in a busy operational environment.