Insurance Coordinator

Overview

Insurance Operations

• Process insurance approvals, authorizations, and treatment eligibility requests.
• Submit all eligible insurance claims accurately and within required timelines.
• Follow up with insurance companies regarding pending approvals, rejected claims, unpaid claims, and reconciliation matters.
• Monitor claim submissions and ensure all required documentation is complete and compliant.
• Track rejected claims and ensure corrections and resubmissions are completed within the required timeframe.
• Maintain proper documentation for all approvals, claims, communications, and follow-ups.
• Coordinate with therapists and supervisors to obtain required reports, treatment plans, and supporting clinical documents.
• Monitor insurance utilization, authorization expiry, and approval limits.
• Ensure insurance invoices match booking records and delivered services.

Revenue Collection & Financial Follow-Up

• Follow up on insurance payments and outstanding claims regularly.
• Coordinate with the finance department regarding reconciliation and payment tracking.
• Follow up on insurance company balances and client copay/outstanding amounts.
• Track aging reports and escalate long-outstanding claims and unpaid balances.
• Maintain proper documentation of all financial follow-ups and communications.
• Monitor and reduce claim rejection rates and recurring insurance errors.

Reporting & Documentation

• Prepare monthly insurance reports and operational summaries.
• Generate reports, statistics, and analyses as requested by management.
• Maintain organized and updated digital insurance files and tracking sheets.
• Ensure transparency and proper justification/documentation for any deleted or adjusted insurance invoices.
• Support internal audits and provide required insurance-related documentation when requested.

Reception & Administrative Support

• Support reception operations and replace reception staff during leave or operational needs when required.
• Assist in answering calls, handling appointments, and supporting client service operations when assigned.
• Coordinate professionally with clients regarding approvals, appointments, copays, and insurance requirements.
• Support general administrative tasks delegated by management.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Finance, or related field.
• Minimum 2–3 years of experience in medical insurance coordination (preferably in a clinic, hospital, or rehabilitation center).
• Strong knowledge of UAE insurance systems, approvals, and claim submission processes.
• Experience with insurance portals and E-claims systems.
• Strong understanding of medical terminology and therapy-related services (advantage).
• Excellent communication skills in English (Arabic is a plus).
• Strong attention to detail and high level of accuracy in documentation.
• Ability to manage multiple tasks and work under pressure.
• Strong organizational and follow-up skills.
• Proficiency in Microsoft Excel and administrative reporting tools.