Receptionist/Insurance Coordinator

Overview

Reception & Front Desk Duties

• Greet and assist patients/clients and visitors in a courteous manner
• Answer phone calls, emails, and inquiries professionally
• Schedule, confirm, and manage appointments
• Maintain reception area cleanliness and organization
• Handle check-in and check-out procedures
• Manage filing systems and administrative documentation
• Process payments and issue receipts when required

Insurance Coordination Duties

• Verify insurance eligibility and coverage
• Obtain pre-authorizations and approvals
• Submit insurance claims accurately and timely
• Follow up on unpaid or denied claims
• Coordinate with insurance companies regarding claims and patient coverage
• Maintain accurate patient/client insurance records
• Explain insurance benefits and payment responsibilities to patients/clients

Qualifications

• Previous experience in reception, customer service, or insurance coordination preferred
• Knowledge of medical insurance procedures is an advantage
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and scheduling software
• Excellent organizational and multitasking abilities
• Attention to detail and confidentiality

Required

• Customer service
• Communication skills
• Administrative coordination
• Insurance claims processing
• Time management
• Computer literacy
• Problem-solving

Working Conditions

• Full-time position
• Healthcare environment
• May require occasional weekend or evening shifts depending on operations
• Pay: AED3,000.00 - AED5,000.00 per month