Inside Sales Specialist

What you will do:

• Proactively engage customers by phone and email to understand their needs and provide prompt, effective support.
• Respond to customer inquiries related to parts, equipment, orders, and general support needs in a professional and solution-focused manner.
• Prepare quotes, process orders, and manage follow-up activities with a high level of accuracy and attention to detail.
• Partner with Account Managers to support customer accounts and contribute to regional revenue goals.
• Identify opportunities to add value for customers through related products, promotions, and solution-based recommendations.
• Resolve customer concerns by identifying the best method of resolution while adhering to company policies and processes.
• Maintain working knowledge of product offerings, systems, and internal resources to support customer needs effectively.
• Collaborate with internal teams to ensure timely communication, issue resolution, and a seamless customer experience.
• Maintain accurate documentation of customer interactions, quotes, orders, and follow-up activities.
• Manage multiple priorities effectively in a fast-paced, customer-focused environment.
• What you will bring:
• High school diploma or General Education Degree (GED) required.
• Associate’s or Bachelor’s degree preferred.
• Previous customer service, inside sales, retail, or related experience preferred.
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
• Strong customer service skills and previous customer service experience are preferred.
• Strong critical thinking and decision-making skills.
• Ability to think creatively and approach challenges from multiple angles.
• Solid Microsoft Office skills; advanced skills preferred.
• Effective problem-solving skills.
• Strong verbal and written communication skills.
• Positive, team-oriented mindset.
• Solution-focused approach.
• Emotional intelligence and the ability to navigate a variety of situations effectively.
• HVAC experience preferred but not required.
• Annual Base Salary Range or Hourly Base Pay Range:
• $41,000.00 - $82,809.99
• Compensation Type:
• Exception Hourly
• Incentive Eligible:
• No
• Sales Commission Eligible:
• Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
• Thrive at work and at home:
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
• Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
• Safety Sensitive Role:
• The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
• We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.