Inside Sales Representative

Overview

Key Responsibilities

• Reporting to the Regional Manager, you will perform the following tasks:
• Attend existing and new accounts by answering: web, telephone and e-mail inquiries, verifying, updating and entering information in CRM.
• Provide customers with product availability, pricing, and technical documentation.
• Assist in order processing and coordinate with customer service, logistics and operations for timely delivery.
• Follows up on open opportunities, commercial offers and payments.
• Being in the office, represents an “always reachable person” for customer needs especially when Sales team is out of office.
• Provide administrative and sales support to the Regional Manager, including reporting, opportunity tracking, and regional follow-ups.
• Collaborate with field sales, technical support, and product management to ensure seamless customer experience.
• Following up on marketing campaigns and support lead conversion into sales opportunities.
• Manage customer records and sales activity using CRM systems (Dynamic 365 etc…).
• Support the sales team in achieving monthly, quarterly, and annual sales targets.
• Participate in sales meetings and contribute to forecasting and reporting activities.
• Assesses competitors by analysing and summarizing competitor information and trends; identifying sales opportunities together with Sales team.
• Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; providing technical information and explanations; preparing quotations.
• Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features.
• Maintains and improves quality results by following policies and procedures and suggesting improvements.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities (according to candidate’s profile and Company needs).
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• The selected candidate will be part of a professional and motivated team located in Dubai – UAE.
• Your profile
• Essential requirements:
• Bachelor’s degree in business administration, marketing, engineering, or a related field.
• Proficient English (spoken and written); able to communicate technical concepts clearly.
• Minimum 3 years Sales experience preferably for B2B companies selling technological products (ideally Home and Building Automation).
• Positive attitude, exemplary attendance, and reliable team member Skills.

Preferred Qualifications

• :
• Proficiency in Arabic, French, or any additional languages (written and spoken).
• Knowledge of building automation protocols (KNX, BACnet, Modbus...).
• Knowledge of HVAC systems (Direct expansion, VRF, Airt-to Water...).
• Ability to understand technical products and explain them to non-technical customers.
• Why us?
• What We offer:
• Be a catalyst for growth at one of the newest regional offices based in Silicon Oasis, Dubai.
• Competitive compensation package including transportation and housing allowance.
• Comprehensive Medical insurance coverage for employee and dependents.
• An opportunity to work one of the world's fastest-growing information and Communications Technology companies headquartered in Halsmtad, Sweden. Work in growing and well-positioned company with a Great Place to Work company.

About us