Inside Sales Representative

About the Role

Key Responsibilities

• Serve as the primary inside sales contact for assigned customer accounts.
• Manage customer requests throughout the quote-to-cash lifecycle.
• Prepare accurate quotations in accordance with pricing strategy, contractual requirements, and company policies.
• Process customer purchase orders accurately and ensure timely order acknowledgement.
• Maintain a target of acknowledging new customer orders within three business days.
• Coordinate with Engineering, Operations, Planning, Quality, and Supply Chain to ensure customer commitments are achieved.
• Communicate order status, delivery updates, risks, and changes proactively to customers.
• Monitor customer backlog and open orders to ensure timely execution.
• Support Commercial Account Managers by preparing quotations, customer reports, pricing updates, and account information.
• Assist with customer forecasting activities by maintaining accurate demand and order information.
• Resolve routine customer issues while escalating complex commercial or operational concerns when appropriate.
• Ensure customer master data, pricing, and ERP information remain accurate.
• Maintain CRM and ERP systems with accurate customer, quotation, and order information.
• Support new product introductions and engineering change activities affecting customers.
• Participate in continuous improvement initiatives that improve workflow, responsiveness, and customer satisfaction.
• Identify recurring customer issues and recommend process improvements.
• Ensure compliance with pricing requirements, contractual obligations, quality systems, and applicable ITAR/EAR regulations.
• Perform other duties as assigned.

Education and Experience

• Bachelor's degree in Business, Engineering, Supply Chain, or related field preferred; equivalent education and experience will be considered.
• 2–5 years of experience in inside sales, customer service, commercial operations, or order management.
• Experience in a manufacturing environment preferred.
• Experience supporting technical or engineered products preferred.
• Experience using ERP and CRM systems required; JD Edwards experience preferred.
• Experience supporting domestic and international customers preferred.
• Knowledge, Skills, and Abilities
• Excellent customer service skills with a strong customer-first mindset.
• Strong communication skills, both verbal and written.
• Ability to build collaborative relationships across multiple departments.
• Strong organizational and time management skills.
• Ability to prioritize multiple customer requests in a fast-paced environment.
• Excellent attention to detail and commitment to accuracy.
• Strong analytical and problem-solving skills.
• Ability to balance customer needs with operational capabilities.
• Working knowledge of Microsoft Office, ERP, and CRM systems.
• Ability to identify opportunities for continuous process improvement.
• Self-motivated with the ability to work independently while contributing to a team environment.
• Working Conditions & Physical Demands
• Work is primarily performed in an office environment, with occasional interaction across manufacturing, warehouse, and cleanroom areas.
• Prolonged periods of sitting and working at a computer.
• Frequent use of computers, phones, and other standard office equipment.
• Occasional lifting of up to 25 pounds.
• Must comply with all required safety, PPE, and cleanroom protocols when entering production areas.
• Occasional travel to customer locations, industry events, and other company sites as required.
• Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.
• Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
• IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
• Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Working Conditions & Physical Demands

Preferred Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, or related field preferred; equivalent education and experience will be considered.
• Experience in a manufacturing environment preferred.
• Experience supporting technical or engineered products preferred.
• Experience using ERP and CRM systems required; JD Edwards experience preferred.
• Experience supporting domestic and international customers preferred.