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Technical Support Specialist

IDEX Corporation
Benton Harbor, USA
Full-time
Mid
Onsite
Discovered 3 days ago
solidworks

Full Job Posting

EDUCATION AND EXPERIENCE

  • REQUIREMENTS OR EQUIVALENCIES:
  • At least one (1) year demonstrated experience in internal/external communications with customers - OR - At least two (2) years of experience in a manufacturing environment.
  • Pneumatic systems experience preferred - OR - Repair/service experience preferred and the ability to respond effectively to customers.
  • PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS:
  • Demonstrated ability to handle a fast-paced environment while maintaining a high level of customer obsession, even under pressure in a team environment.
  • Ability to read and interpret technical data to support customer inquiries effectively.
  • Thinks independently, shows initiative.
  • Anticipates and prevents problems.
  • Able to problem solve and think outside the box to find solutions for complex inquiries.
  • Strong attention to detail, dependability, and follow through.
  • Excellent analytical and interpersonal skills.
  • Demonstrated commitment to continuous quality improvement.
  • Demonstrated ability to work effectively with electronic tools (website, Microsoft tools, email, ERP, CRM, SolidWorks, etc.)
  • Excellent written and communication skills.
  • Able to manage priorities, follow instructions, respond to management direction, and meet deadlines in a rapidly changing environment.
  • High level of confidence, enthusiasm and a positive attitude
  • Works effectively with internal and external customers to resolve, troubleshoot and communicate unfavorable answers in a constructive and professional manner.
  • GAST Manufacturing, a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity.
  • The intent of this job description is to provide a representative summary of the essential duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented.
  • Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
  • IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
  • Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Preferred Qualifications

  • Pneumatic systems experience preferred - OR - Repair/service experience preferred and the ability to respond effectively to customers.

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