Implementation Specialist - RCM
Role Overview
Coordinates client implementations from discovery through go-live, stabilization, and transition to ongoing operations.
Acts as the central project coordinator, tracking resources, tasks, dependencies, milestones, and deliverables against implementation plans.
Works across revenue cycle operations, client success, technology, EDI and enrollment, training, analytics, and client teams.
Key Skills for This Role
Full Job Posting
Position summary
Coordinates client implementations from discovery through go-live, stabilization, and transition to ongoing operations.
Acts as the central project coordinator, tracking resources, tasks, dependencies, milestones, and deliverables against implementation plans.
Works across revenue cycle operations, client success, technology, EDI and enrollment, training, analytics, and client teams.
Project coordination and risk management
- Manages implementation plans, deliverables, ownership, deadlines, resources, and concurrent project priorities.
- Facilitates kickoff, project, readiness, and status meetings and provides concise project updates.
- Tracks risks, issues, decisions, and dependencies; develops mitigation plans and escalates barriers and material risks.
- Leads client discovery, documents current workflows, and translates findings into actionable requirements and implementation tasks.
Technical readiness and go-live
- Coordinates system setup, access, interfaces, data exchange, EDI, payer enrollment, EFT/ERA, reporting, workflow configuration, testing, and data validation.
- Monitors readiness across operational, technical, staffing, training, payer, workflow, and reporting workstreams.
- Coordinates go-live readiness, launch issue resolution, stabilization, and documented handoff to operations and client success.
Process improvement
- Maintains standardized implementation documentation and project-management tools.
- Uses lessons learned to improve implementation quality, consistency, efficiency, scalability, and client experience.
Skills and qualifications
- Requires 3 or more years of project management, implementation, client onboarding, or operational-transition experience.
- Requires demonstrated management of complex projects with multiple stakeholders, workstreams, dependencies, and competing priorities.
- Healthcare revenue cycle knowledge and 3–5 or more years of related experience are preferred.
- Healthcare technology, EHR/EMR, practice-management, or revenue cycle implementation experience is strongly preferred.
- Advanced proficiency with Microsoft Office and project-management tools is required.
- A related bachelor’s degree is preferred; equivalent education and relevant experience may be considered.
- Requires strong organization, problem-solving, communication, facilitation, risk-management, and stakeholder-influence skills.
Compensation
- Pay is ₹308,000–₹1,030,000 per year.
Work location
- The role is in person.
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