Human Resources Project Coordinator

Overview

About the Role

Responsibilities

• Serve as the contact point for service requests across HR, Finance, Procurement, and IT functions.
• Collect, structure, and submit service requests from internal teams, ensuring required information and approvals are in place.
• Maintain structured request tracking and documentation to ensure transparency and accountability.
• Coordinate with the shared services provider to resolve operational issues and manage escalations when required.
• Track service requests end-to-end to ensure execution within agreed timelines and service levels.
• Facilitate service review meetings with the provider to assess performance and address operational matters.
• Monitor service performance and identify delays, gaps, or operational issues that may impact business activities.
• Define and track KPIs to quantifiably measure service performance.
• Prepare dashboards and reports for management to report on state of service performance.

Qualifications

• 5+ years of experience in project management, shared services coordination, vendor management, or operational program management.
• Experience working in environments where multiple operational services are delivered through centralized or outsourced models.
• Experience coordinating cross-functional operational requests and managing structured service workflows.
• Ability to manage relationships with external teams and ensure accountability for service performance.
• Strong organizational and communication skills with the ability to manage multiple projects, tasks, or requests simultaneously.
• Comfort operating in fast-moving and evolving organizational environments.
• Strong problem-solving mindset and ability to manage operational escalations effectively.

Preferred Skills

• Bachelor’s degree in Business Administration, Economics, Management, or a related field.
• Relevant service or project management certifications (e.g., ITIL, PMP, or equivalent) are preferred but not required.
• Additional certifications in operations or process improvement (e.g., Lean Six Sigma) are considered an advantage.