Business Support Manager

Job Summary

Educational Qualification

• Bachelor’s Degree in Business Administration, Quality Management, Engineering, Operations, or related field (Mandatory)
• MBA or other Master’s Degree (Advantageous)
• NEBOSH or equivalent Health & Safety certification
• ISO Lead Auditor or Internal Auditor certification in ISO 9001, ISO 14001, ISO 45001, ISO 22000
• HACCP Certification

Experience Required

• 5–8 years of relevant experience in:
• a.
• Business Development
• b.
• Quality Management
• c.
• Shipping & Marine / Logistics & Supply Chain / Construction / Hospitality & Tourism / Environmental Services

• Compliance & Licensing

• Strong experience in

(Ims)

• SOP development and process optimization, KPI design, Auditing & compliance,
• and
• Regulatory compliance within Saudi Arabia
• Knowledge of Saudi regulatory bodies and operational compliance
• Excellent communication, presentation, and stakeholder management skills
• Advanced reporting and documentation skills

A. Business Development & Strategic Support

• Support executive leadership in corporate transformation and organizational restructuring initiatives across all sectors.
• Build and maintain strong relationships with clients, government entities, consultants, and strategic stakeholders.
• Identify and support business opportunities within: Shipping & Marine, Logistics & Supply Chain, Construction, Hospitality & Tourism, Environmental Services
• Participate in client engagements, proposals, feasibility assessments, and mobilization strategies.
• Support commercial proposals, scope development, and client presentations.
• Ensure seamless transition from business acquisition to operational execution across all sectors.

B. Integrated Management System (IMS) & Governance

• Ensure full compliance with QHSSE, environmental, & food safety regulations across all sectors.
• Develop, implement, and maintain company-wide manuals, SOPs, policies, code of conducts, procedures, and work instructions.
• Standardize workflows across departments to improve consistency and service quality.
• Implement and enforce Health & Safety (H&S) standards in: Marine and shipping operations, Construction sites, Logistics and storage facilities, Hospitality and catering environments and Environmental Services
• Ensure compliance with local regulatory authorities and international standards.
• Maintain continuous audit readiness and compliance assurance.
• Establish & maintain document control systems to ensure proper versioning, approvals, and accessibility.
• Align company procedures with ISO, HACCP, HSE, and client compliance standards.
• Ensure readiness for internal and third-party audits.

C. Audits & Assurance

• Lead and conduct internal audits across all departments and sectors as well as operational inspections, and compliance reviews.
• Identify risks, non-conformities, and operational gaps.
• Implement and monitor CAPA, RCA, and continuous improvement measures.
• Coordinate external audits (second party & third party) and certification processes.
• Ensure compliance with MOMRAH, SFDA, Civil Defense, municipality, and HSE requirements.

D. Risk Management & Business Continuity

• Establish and implement Enterprise Risk Management (ERM) frameworks across all sectors.
• Conduct HIRA assessments for operational and project environments.
• Develop and implement Business Continuity Plans (BCP) and emergency preparedness strategies.
• Ensure operational resilience across diversified business units.

E. KPI, Performance & Operational Excellence

• Develop sector-specific and group-wide KPIs, SLAs, dashboards and reporting templates for all operational departments.
• Monitor performance across all sectors and identify improvement opportunities.
• Drive Lean Six Sigma-based continuous improvement initiatives.
• Ensure consistent service quality and compliance across diversified operations.
• Track performance metrics, identify trends, and report key findings to management.
• Conduct monthly KPI review meetings with department heads.
• Monitor service quality, productivity, customer satisfaction, and compliance performance.

F. Training & Capability Development

• Develop and deliver training programs tailored to sector-specific requirements:
• Safety training for construction and marine operations
• Food safety training for hospitality and catering
• Compliance and operational training for logistics and environmental services
• Build organizational capability in QHSSE, compliance, and operational excellence.

G. Licensing & Operational Readiness

• Coordinate licensing, approvals, and permits required for new projects and ongoing operations across all sectors.
• Liaise with stakeholders for safety approvals, municipality inspections, and operational permits.
• Support pre-opening activities, mobilization plans, and readiness checklists.
• Ensure all locations meet operational, quality, and safety requirements before launch.
• Support inspections, certifications, and operational launches.

H. Continuous Improvement

• Drive process improvement initiatives across all service areas.
• Conduct root cause analysis for recurring issues and service failures.
• Develop training modules for SOP compliance, quality awareness, and service standards.
• Coach department teams on best practices and audit readiness.
• Lead improvement projects to reduce waste, delays, complaints, and operational risk.