Human Resources Operations Specialist

Overview

Job Summary

HR Operations & Employee Lifecycle

• Manage the complete employee lifecycle including recruitment coordination, onboarding, probation, employee engagement, internal transfers, promotions, and offboarding processes.
• Maintain accurate employee records, HR documentation, contracts, and personnel files while ensuring confidentiality and compliance.
• Administer HR policies, leave management, attendance, payroll coordination, employee benefits, and visa-related processes where applicable.
• Ensure compliance with company policies, labor laws, and internal HR procedures.
• Serve as the main point of contact for employee HR-related queries and operational support.

Performance Management

• Coordinate and manage the organization’s performance management cycle including goal setting, mid-year reviews, annual appraisals, and performance tracking.
• Support managers and employees in implementing performance improvement plans (PIPs) and development objectives.
• Monitor KPI frameworks and assist leadership in driving a high-performance culture.
• Generate performance analytics and reports to support strategic HR decision-making.
• Assist in developing employee recognition and reward programs aligned with business objectives.

Talent Management & Employee Engagement

• Support talent acquisition and workforce planning initiatives to attract and retain high-performing employees.
• Assist in succession planning, career development, learning & development, and talent retention strategies.
• Coordinate employee engagement initiatives, wellness programs, and internal communication activities to improve employee satisfaction and culture.
• Identify training needs and coordinate learning programs in partnership with department heads.
• Support diversity, inclusion, and organizational development initiatives.

HR Systems & IT Projects

• Lead and support HR digital transformation initiatives and HR-related IT projects including HRMS implementation, automation, and process optimization.
• Coordinate with IT teams and external vendors to implement and maintain HR platforms and systems.
• Manage HR systems data integrity, reporting dashboards, workflow automation, and user access controls.
• Identify opportunities to improve HR operational efficiency through technology and process enhancements.
• Support system upgrades, testing, troubleshooting, and employee training on HR platforms.

Required Skills & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Proven experience in HR Operations, HR Generalist, or People Operations roles.
• Strong knowledge of employee lifecycle management, performance management, and talent management practices.
• Experience managing HR systems, HRMS platforms, and HR-related technology projects.
• Strong understanding of labor laws, HR compliance, and HR best practices.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Proficiency in Microsoft Office and HR reporting tools.
• Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

• Experience with HRIS/HRMS implementation or automation projects.
• Familiarity with KPI frameworks, employee engagement programs, and talent development strategies.
• Experience in hospitality, retail, corporate, or fast-paced operational environments.
• Knowledge of UAE labor law and HR operational practices is an advantage