Human Resources Officer

About This Role

We are hiring an HR & Admin Officer – Performance & Systems for a fast-growing floral business in Doha, Qatar. This role is for someone who thrives in fast-paced environments and wants to take full ownership of HR operations, SOP creation, employee monitoring, and administrative compliance. The selected candidate will report directly to the CEO and coordinate with multiple departments including retail, wholesale, delivery, and online sales.

You will play a vital role in professionalising our people processes and driving a performance-first culture across all branches.

Responsibilities

• Manage end-to-end recruitment: posting jobs, screening resumes, coordinating interviews, and onboarding new hires.
• Maintain and update employee records and HRMS in compliance with Qatar labor laws and internal audit requirements.
• Oversee attendance, leaves, and punctuality systems; escalate discipline or absence issues with supporting documentation.
• Track disciplinary concerns, propose corrective actions, and issue verbal/written warnings when necessary.
• Ensure full employee documentation (contracts, QID, visa, health card, insurance) is maintained both physically and digitally.
• Draft official HR communications: offer letters, memos, internal circulars, appraisal notices, and warnings.
• Create and implement department-wise SOPs, KPIs, and incentive plans.
• Conduct monthly performance appraisals and feedback sessions with department heads.
• Organize employee training, staff engagement activities, and inter-departmental collaboration efforts.
• Coordinate administrative tasks, including visa renewals, ID renewals, health check bookings, and insurance claim follow-up.
• Liaise with PRO, accounts, customer service, e-commerce, and operations departments to streamline HR & admin workflows.
• Support integration of HR systems with Odoo ERP, maintain clean and auditable data across tools.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–4 years of relevant HR/Admin experience (retail, FMCG, or service industry preferred).
• Knowledge of Qatar Labor Law, staff file compliance, and QID/visa documentation processes.
• Strong written and verbal communication skills in English.
• Meticulous and organized approach to documentation and reporting.
• Proficient in Google Drive, Excel (pivot tables), MS Word, and digital file systems.
• Tech-savvy; able to use or learn HR tools and ERP systems like Odoo.
• Familiar with tracking KPIs, preparing reports, and coordinating across multi-department teams.
• Confident, approachable, and emotionally intelligent with a people-first mindset.
• Self-motivated and capable of handling multiple HR tasks with minimal supervision.

Tools & Software Exposure Preferred

• MS Excel (for attendance/KPI dashboards)
• Google Sheets & Google Drive
• Odoo ERP (basic HR module usage)
• HR software
• PDF editing tools (for contracts, warnings, and letters)

Performance Metrics (KPIs)

• Time-to-hire for open roles
• Accuracy of attendance and leave tracking
• Staff documentation completion rate
• Time taken to resolve disciplinary issues
• Implementation rate of SOPs and KPIs per department
• Number of feedback/appraisal sessions held monthly
• Internal feedback scores from CEO and department heads
• Compliance with internal HR checklists and legal documentation

Ideal Candidate Traits

• Emotionally intelligent and good at handling people issues
• Tech-savvy and process-driven with a “get-things-done” attitude
• Vigilant in staff monitoring and deadline tracking
• Meticulous and disciplined in record-keeping and HR compliance
• Energetic, approachable, and collaborative with all departments