Human Resources Information System Specialist (HRIS)

About This Role

We are seeking an experienced HRIS Specialist to execute the implementation of a new HCM system and manage its ongoing administration and optimization. The role will be responsible for system configuration, reporting, troubleshooting day-to-day system issues, and partnering with HR and business stakeholders to ensure the platform supports operational and strategic objectives.

The ideal candidate brings hands-on implementation experience, strong system administration skills, excellent reporting capability, and a service-oriented mindset for customer success.

Key Responsibilities:

HCM Implementation & Project Support

• High initiative support to the end-to-end implementation of the new HCM, including requirements gathering, system configuration, testing, data migration, and go-live support.
• Act as the primary HRIS point of contact between HR, IT, vendors, and business stakeholders.
• Participate in system design workshops and process mapping.
• Develop user acceptance testing (UAT) plans and coordinate testing cycles.
• Support change management, training sessions, and user documentation.

System Administration & Optimization

• Serve as the system administrator for the HCM, managing user access, security roles, workflows, and configurations.
• Maintain system data integrity and ensure accurate processing across modules (Core HR, Payroll interface, Recruitment, Performance, Learning, etc. where applicable).
• Identify opportunities for automation and system improvements.
• Manage system upgrades, patches, and enhancements in coordination with vendors and IT.
• Manage HCM documentations and system SOPs.

Reporting & Analytics

• Design and generate standard and ad-hoc HR reports and dashboards.
• Support leadership and HR teams with workforce analytics, compliance reports, and operational insights.
• Ensure data accuracy and governance in all reporting outputs.

Operational Support & Troubleshooting

• Provide day-to-day functional support to HR and employees for HRMS-related queries.
• Diagnose, escalate, and resolve system issues efficiently.
• Maintain ticket logs, root-cause analysis, and resolution documentation.
• Develop SOPs, job aids, and FAQs for users.

Compliance & Data Governance

• Ensure HR data confidentiality and system compliance with company policies and local labor regulations.
• Support audits and regulatory reporting requirements.

Required Qualifications & Experience

• Bachelor’s degree in HR, Information Systems, Business Administration, or related field.
• 5–7+ years of experience in HRIS / HRMS / HCM roles.
• Proven experience being part of HCM implementations projects and enhancements.
• Strong hands-on system administration experience.
• Advanced reporting, HR MIS, and data analysis skills.
• Experience working with HR, IT, and external vendors.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and stakeholder management skills.

Preferred Skills & Experience

• Experience with major Enterprise or SAAS HCM platforms.
• SQL or Power BI tool knowledge is a plus.
• Experience in multi-country or regional HR operations.
• Project management certification or exposure is an advantage.