HR Operations Manager (SAP SuccessFactors)

HR Operations Manager — SAP SuccessFactors

1. SAP SuccessFactors Administration & Optimization

• **System Configuration:**
• Configure and maintain SuccessFactors modules, specifically Employee Central (EC), and manage Role-Based Permissions (RBP).
• **Process Improvement:**
• Identify bottlenecks and automate HR processes (e.g., job changes, workflows, notifications) to increase efficiency.
• **System Upgrades:**
• Lead the testing and implementation of quarterly SAP SF releases and patches.
• **Integrations:**
• Manage integrations between SF and third-party applications (payroll, benefits vendors).

2. Data Governance & Reporting

• **Data Integrity:**
• Perform regular system audits to ensure accuracy of employee data.
• **Analytics & Metrics:**
• Create and maintain HR dashboards (headcount, turnover) to support data-driven decision-making.
• **Document Management:**
• Utilize SuccessFactors for digital file management and automated document generation.

3. HR Operations & Service Delivery

• **Lifecycle Management:**
• Oversee end-to-end HR services, including onboarding, organizational changes, and offboarding.
• **Vendor Management:**
• Partner with payroll and benefits providers to ensure accurate data flow.
• **Support:**
• Act as the escalation point for complex employee inquiries.

Required Qualifications

• **Experience:**
• 3–5+ years of hands-on experience with SAP SuccessFactors (primarily Employee Central).
• **Education:**
• Bachelor’s degree in HR, Information Technology, or a related field.
• **Technical Skills:**
• Deep understanding of SuccessFactors
• **Process Knowledge:**
• Strong understanding of HR processes (payroll, benefits, performance).