HR Operations Manager (SAP SuccessFactors)

About This Role

HR Operations Manager — SAP SuccessFactors will oversee the daily operations of the HR function, leveraging SuccessFactors to automate workflows and enhance employee experience. The ideal candidate will manage HRIS configuration, data governance, payroll/benefits integration, and reporting, acting as the primary point of contact for system issues and improvements.

Key Responsibilities:

1. SAP SuccessFactors Administration & Optimization

• System Configuration: Configure and maintain SuccessFactors modules, specifically Employee Central (EC), and manage Role-Based Permissions (RBP).
• Process Improvement: Identify bottlenecks and automate HR processes (e.g., job changes, workflows, notifications) to increase efficiency.
• System Upgrades: Lead the testing and implementation of quarterly SAP SF releases and patches.
• Integrations: Manage integrations between SF and third-party applications (payroll, benefits vendors).

2. Data Governance & Reporting

• Data Integrity: Perform regular system audits to ensure accuracy of employee data.
• Analytics & Metrics: Create and maintain HR dashboards (headcount, turnover) to support data-driven decision-making.
• Document Management: Utilize SuccessFactors for digital file management and automated document generation.

3. HR Operations & Service Delivery

• Lifecycle Management: Oversee end-to-end HR services, including onboarding, organizational changes, and offboarding.
• Vendor Management: Partner with payroll and benefits providers to ensure accurate data flow.
• Support: Act as the escalation point for complex employee inquiries.

Required Qualifications

• Experience: 3–5+ years of hands-on experience with SAP SuccessFactors (primarily Employee Central).
• Education: Bachelor’s degree in HR, Information Technology, or a related field.
• Technical Skills: Deep understanding of SuccessFactors
• Process Knowledge: Strong understanding of HR processes (payroll, benefits, performance).