HR Manager

About This Role

PURPOSE OF POSITION

To provide comprehensive human resources support and government relations services while serving as the primary liaison between the organization and regulatory authorities. This role combines HR generalist functions with PRO responsibilities, ensuring effective talent management, employee relations, and compliance with UAE labour laws and government regulations across all outlets.

KEY ROLES & RESPONSIBILITIES

• Manage day-to-day recruitment processes, including job posting, candidate screening, interviewing, and selection.
• Oversee recruitment and onboarding processes to attract and retain top talent.
• Offer letter and NDA preparation, collection of necessary documents (passport, visa, ID, certificates), IT & system access setup, and Introduction to the team.
• Initiate induction programs for new employees to ensure smooth integration into the organization.
• Conduct employee induction programs and coordinate Occupational Health Certificate (OHC) processes for new hires as applicable.
• Maintain accurate HR records and employee documentation in compliance with UAE labour regulations.
• Coordinate payroll processes and ensure accurate processing of employee compensation and benefits.
• Verify staff attendance across all branches, Central Kitchen, and other departments for payroll preparation.
• Review and ensure the accuracy of overtime sheets, sick leaves, maternity leaves, absences, and late arrivals in the ERP system
• Check and manage daily attendance records of employees.
• Oversee PDP and PIP programs.
• Partner with Department heads to define performance goals, KPIs, and success measures.
• Managing the WPS system for Salary purposes.
• Liaise with outlet managers and chefs in charge to address HR queries and operational staffing needs.
• Lead initiatives to enhance employee engagement, satisfaction, and retention.
• Process visa applications, renewals, and cancellations as required.
• Manage labour card applications, renewals, and amendments.
• Handle Emirates ID applications and renewals for all staff members.
• Coordinate trade license renewals and permit applications with relevant government authorities.
• Handle employment contract preparations, amendments, and renewals in accordance with UAE labour law.
• Manage employee exit procedures, including final settlements, gratuity calculations, and documentation.
• Assist in process development and implementation in collaboration with the Director of HR.
• Handle employee inquiries regarding HR policies, procedures, and government requirements.
• Coordinate with external service providers for PRO services when required.
• Maintain confidential employee files and ensure data protection compliance.

PERSONAL ATTRIBUTES

• Strong organizational and administrative skills with attention to detail
• Excellent communication and interpersonal abilities for employee relations
• Professional demeanour when dealing with government authorities and external stakeholders
• Customer service-oriented approach to supporting employees and management
• Ability to handle confidential information with discretion and integrity
• Strong problem-solving skills for addressing employee and compliance issues
• Multi-tasking abilities to manage HR operations and PRO responsibilities effectively
• Patience and persistence when dealing with government processes and procedures
• Adaptable and flexible approach to changing regulations and business needs
• Team player with collaborative working style across different outlets
• Professional appearance and positive attitude in all interactions

QUALIFICATIONS & EXPERIENCE

• Minimum 5 years of experience in HR generalist role, preferably in F&B or hospitality industry
• Bachelor's degree in Human Resources, Business Administration, or related field preferred
• Strong knowledge of UAE labour laws, employment regulations, and government procedures
• Experience with MOHRE, ICP, DED, and other UAE government entity processes
• Familiarity with recruitment, onboarding, and employee relations practices
• Experience in payroll coordination and employee documentation management
• Understanding of employment contracts, gratuity calculations, and exit procedures
• Knowledge of medical examination and health card processing requirements
• Excellent communication skills
• Proficiency in MS Office applications and HR management systems
• Valid UAE driving license,

Job Type: Full-time

Experience:

• F&B or hospitality industry: 5 years (Required)
• UAE : 4 years (Required)

Work Location: In person