Housekeeping Administrator at InterContinental Dubai Marina Hotel & Residences

Overview

• As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
• Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.
• Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
• Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
• If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina Hotel & Residences** as **Housekeeping Administrator.**
• **InterContinental Dubai Marina** is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars.
• With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
• A little taste of your day-to-day:
• Your role will include but not be limited to:
• Coordinate daily housekeeping operations and communicate room priorities with the Front Office.
• Update and maintain accurate room status in the Property Management System (PMS).
• Investigate and resolve room status discrepancies.
• Answer departmental telephone calls and respond promptly to guest requests.
• Prepare daily reports, room assignment sheets, and productivity reports.
• Maintain housekeeping records, filing systems, and departmental documentation.
• Assist with payroll administration, attendance records, leave tracking, and scheduling.
• Raise and monitor purchase requests and maintain inventory records for housekeeping supplies.
• Coordinate with Engineering for maintenance requests and follow up until completion.
• Ensure all departmental communication is properly documented and distributed.
• Maintain confidentiality of guest and hotel information.
• Ensure compliance with IHG brand standards, health & safety regulations, and hotel policies.
• Attend departmental meetings and training sessions.
• Liaise Rooms for Pest Control, Carpet & Upholstery cleaning, PPM and Deep Cleaning rooms.
• Maintain office organization and cleanliness.
• Assist with special projects, deep cleaning schedules, and audits when required.
• Why you will love this job:
• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.
• Ideally, you'll have some or all the following qualifications and experience we're looking for:
• 3 years in a Housekeeping environment, with a minimum of 1-2 years in the role of Housekeeping Administrator/Coordinator.
• Strong attention to detail and ability to perform repetitive tasks efficiently.
• Professional demeanor and excellent customer service skills.
• What you can expect from us:
• We provide our team members with everything they need to succeed.
• From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.
• Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance.
• We always welcome different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.
• We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and become part of our ever-growing global family.
• Apply today and embark on your next exciting career journey with us!
• Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
• We'll never know unless you hit the 'Apply' button.
• Start your journey with us today.