Guest Service Agent at InterContinental Dubai Marina Hotel & Residences

Overview

Intercontinental Dubai Marina Hotel & Residences

Intercontinental Dubai Marina

• is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars.
• With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
• A little taste of your day-to-day:
• Your role will include but not be limited to:
• Welcome guests in a warm, friendly, and professional manner.
• Perform efficient check-in and check-out procedures in accordance with hotel standards.
• Verify guest information, process payments, and issue room keys.
• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
• Provide accurate information about hotel facilities, services, promotions, and local attractions.
• Handle room reservations, amendments, cancellations, and special requests.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and update information in the property management system.
• Process cash, credit card, and other payment transactions in accordance with hotel policies.
• Answer telephone calls professionally and direct calls as required.
• Upsell hotel rooms, facilities, and services whenever appropriate.
• Ensure the front desk and lobby area remain clean, organized, and welcoming.
• Follow hotel policies, procedures, and brand standards always.
• Maintain guest confidentiality and comply with data protection requirements.
• Assist with emergency procedures and safety protocols when required.
• Perform any other duties assigned by the Front Office Manager or Supervisor.
• Why you will love this job:
• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.
• Ideally, you'll have some or all the following qualifications and experience we're looking for:
• A minimum of 1 to 2 years in a similar role. Experience in guest services is a plus!
• Strong interpersonal skills and excellent command of English, both written and spoken. Knowledge of additional languages is an advantage.
• Comfortable with rotating shifts and flexible hours. You are a team player who adapts well to different situations.
• Impeccable grooming and a presentable appearance are essential.
• Excellent communication skills, whether interacting face-to-face, on the phone, or through written correspondence.
• What you can expect from us:
• We give our people everything they need to succeed.
• From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts all over the world and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
• IHG Hotels & Resorts provides equal employment opportunities to applicants and employees.
• We promote a culture of trust, support, and acceptance.
• Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
• We know that to work well, we need to feel well – both inside and outside of work, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
• So, join us and you’ll become part of our ever-growing global family.
• Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
• We'll never know unless you hit the 'Apply' button.
• Start your journey with us today.