Hotel Manager

Overview

Key Job Responsibilities

• Maintain a working knowledge of the Hotel Management Agreement (HMA) and ensure full adherence to its terms in all operational, financial, and strategic decisions.
• Serve as a key liaison between hotel operations and ownership, providing transparency on HMA-related obligations and operator performance.
• Develop and monitor financial and operational plans aligned with the hotel's strategic and ownership objectives.
• Prepare and manage the annual business plan, capital expenditure proposals, and budget forecasts to optimize asset value and ROI.
• Oversee the delivery of high-quality guest services and ensure prompt, professional handling of guest feedback.
• Uphold brand standards in service, product presentation, and cleanliness throughout all departments.
• Implement preventative maintenance and asset protection programs to safeguard long-term property value.
• Lead strategic revenue initiatives, including marketing, sales, and yield management plans to drive RevPAR and occupancy.
• Maximize revenue from all outlets and non-room revenue streams through active space management and commercial planning.
• Collaborate with the Regional Corporate Office to drive productivity and ensure consistent alignment with company-wide goals.
• Liaise with local authorities to ensure legal compliance and maintain positive relationships with regulatory bodies.
• Oversee talent development initiatives, including succession planning, training, and performance management.
• Champion a strong organizational culture focused on service excellence, accountability, and continuous improvement.
• Maintain visibility within the local community and represent the hotel in public and professional settings.
• Lead security and risk management strategies to ensure the safety of guests, colleagues, and property.
• Oversee HR compliance, payroll practices, and colleague engagement, ensuring alignment with labour law and corporate policies.
• Promote a culture of health, safety, and environmental responsibility across hotel operations.