Hotel front office agent
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Welcome guests and provide warm, professional service.
- Handle guest check-ins and check-outs efficiently.
- Manage room reservations and booking inquiries.
- Operate and update the Opera PMS accurately.
- Process payments and maintain proper guest records.
- Handle guest requests, complaints, and inquiries professionally.
- Coordinate with housekeeping and other departments for smooth operations.
- Provide information about hotel facilities and local attractions.
- Maintain accurate shift handovers and front desk records.
- Keep the front desk area clean, organized, and professional.
Requirements
- Previous front desk or front office experience in a hotel is required.
- Hands-on experience with Opera PMS is mandatory.
- Good command of written and spoken English is required.
- Excellent communication and guest-service skills are required.
- Professional appearance and a positive attitude are expected.
- Good computer skills are required.
- The candidate must be able to work shifts, weekends, and public holidays.
- The candidate must be able to work under pressure and handle guest concerns professionally.
- Additional language skills are an advantage.
- One year of hotel reception experience is preferred.
What We Offer
- Competitive salary is offered.
- Accommodation and transportation may be provided, if applicable.
- Duty meals are offered.
- Training and career development opportunities are available.
- The workplace is described as professional and friendly.
Compensation
- Pay is QAR 1,900 to QAR 2,000 per month.
Work Location
- The work location is in person.
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