Hostess

About This Role

Position Overview

RIKAS Hospitality Group is looking for a warm, professional, and guest-focused Hostess to join our new festive dining concept. The Hostess will be responsible for welcoming guests, managing reservations and seating flow, and ensuring a smooth and memorable arrival experience that reflects the energy and standards of the brand.

This role is ideal for someone with strong communication skills, a polished presentation, and a natural ability to create a welcoming first impression in a fast-paced, high-energy environment.

Key Responsibilities

Guest Welcome & Reception

• Greet and welcome guests in a friendly, professional, and engaging manner.
• Ensure every guest receives a warm first impression of the restaurant.
• Escort guests to their tables in a timely and elegant manner.
• Thank guests upon departure and ensure a positive final interaction.

Reservations & Seating Support

• Assist in managing reservations, walk-ins, and waiting lists.
• Support table allocation and seating arrangements as directed by the Head Hostess or Manager.
• Ensure efficient guest flow to minimize waiting times and optimize seating capacity.
• Update reservation systems accurately and in real time.

Guest Experience

• Provide basic information about the menu, concept, and daily operations when required.
• Assist guests with inquiries, special requests, or seating preferences.
• Maintain a friendly, approachable, and attentive presence at all times.
• Support in handling guest concerns and escalate when necessary.

Operational Support

• Maintain cleanliness and organization of the reception and waiting area.
• Ensure menus, guest materials, and host stand are always well-presented.
• Follow opening and closing procedures for the hostess station.
• Coordinate closely with the service team to ensure smooth operations.

Teamwork & Communication

• Work closely with Head Hostess, service staff, and management.
• Communicate guest flow updates and table status clearly and promptly.
• Support the team during peak hours to ensure smooth operations.

Requirements

• 1–2 years of experience in a hostess or front-of-house role within hospitality.
• Excellent communication and interpersonal skills.
• Strong presentation and grooming standards.
• Ability to remain calm and organized in a fast-paced environment.
• Positive attitude and guest-oriented mindset.
• Basic knowledge of reservation systems is an advantage.
• Fluent in English; additional languages are a plus.
• Flexibility to work evenings, weekends, and holidays.

Preferred Profile

• Friendly, approachable, and naturally welcoming personality.
• Passion for hospitality and guest interaction.
• Strong attention to detail and organizational skills.
• Interest in festive, lifestyle, or upscale dining environments.