Host

KEY RESPONSIBILITIES

• · Greet and welcome all guests upon arrival, providing a positive and memorable first impression .
• · Manage reservations, waitlists, and guest seating using the designated reservation system .
• · Communicate effectively with guests regarding reservation confirmations, special requests, dietary requirements, and event details
• · Liaise with the Events & Sales team to coordinate private dining, group bookings, and special events .
• · Maintain accurate guest records and reservation logs, ensuring data privacy and compliance .
• · Monitor guest flow and coordinate with the service team to optimize table occupancy and minimize wait .
• · Ensure the reception area is always immaculate, organized, and welcoming .
• · Handle guest complaints, feedback, and special requests promptly and professionally, escalating as Necessary
• · Assist with daily reports on reservations, occupancy, and guest feedback as required .
• · Perform all reasonable tasks designated by the Reception & Reservation Manager, General Manager, or management team

SKILLS, AND EXPERTISE

• · Good knowledge of reservation and guest management systems
• · Excellent communication and interpersonal skills
• · High level of organization, attention to detail, and reliability
• · Ability to multitask and remain calm under pressure.
• · Professional appearance and demeanor, reflecting luxury brand standards.
• · Strong problem-solving skills and guest service orientation
• · Proficiency in Microsoft Office and reservation/CRM software

QUALIFICATIONS

• Essential:
• · Previous experience in a reception, hostess, or guest services role in a luxury restaurant or hospitality environment
• · Good command of English, both spoken and written
• · Excellent organizational and communication skills
• · Immaculate personal presentation and professionalism
• · Reliable timekeeping and punctuality.

Desirable

WHAT YOU WILL GET