Holiday Homes Housekeeping Operations Manager

Arabnb Vacation Homes — Housekeeping Division

About The Role

Build & Lead Teams

• Recruit, train, and manage two cleaning teams (Team A: Downtown/Business Bay, Team B: JBR/Marina/Palm)
• Hire and supervise a team supervisor for each zone
• Build team culture focused on reliability, speed, and quality

Run Daily Operations

• Plan and coordinate daily cleaning schedules across 15+ buildings based on guest check-in/check-out data
• Manage logistics: route planning, team deployment, equipment and supply distribution
• Ensure all checkout cleans are completed within the 11 AM – 3 PM turnover window
• Oversee in-stay servicing, deep cleans, and ad-hoc guest requests
• Coordinate with our holiday homes operations team for seamless guest experience

Maintain Quality Standards

• Implement and enforce SOPs for all cleaning types
• Conduct regular property inspections and quality audits
• Manage photo documentation and before/after verification for every clean
• Handle guest complaints related to cleanliness

Inventory, Warehouse & Laundry Management

• Own the central warehouse operation: ensure it is organised, stocked, and audit-ready at all times
• Manage full linen lifecycle: track inventory by unit type, monitor condition and damage (stains, wear), coordinate timely replacements, and maintain par stock levels so no unit is ever short
• Coordinate daily laundry logistics: schedule pickups and deliveries with external laundry providers, verify returned linen counts and quality, flag discrepancies immediately
• Track cleaning supplies, chemicals, amenities, and consumable stock levels; manage reordering to prevent shortages while controlling costs
• Supervise a warehouse assistant and ensure clear processes for receiving, sorting, storing, and dispatching inventory to teams daily

Budgeting & Reporting

• Track and control operational costs within budget targets
• Deliver weekly performance reports to company directors covering quality scores, completion rates, cost per clean, inventory status, and team productivity
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Required

• 2–4 years in housekeeping management (short-term rentals/serviced apartments preferred; hotel experience acceptable with strong logistics skills)
• Proven ability to build and manage teams of 8–15+ people
• Strong logistics and planning — coordinating multiple teams across scattered locations
• Experience with inventory management, vendor relationships, and operational budgets
• Comfortable with WhatsApp, scheduling apps (Turno or similar), photo documentation, Excel/Google Sheets
• Excellent English communication (written reports required); Arabic/Hindi/Urdu a strong advantage
• Valid UAE driving license

Preferred

• Direct experience with STR/holiday home turnover cleaning in Dubai
• Familiarity with Downtown, Business Bay, JBR, Marina, Palm Jumeirah
• Experience with Property Management Systems (Guesty, Hostaway, or similar)
• Background in setting up new operations from scratch — we want a builder, not just a maintainer
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What We Offer

• AED 5,000–6,000/month competitive salary
• Performance bonuses tied to quality, efficiency, and growth milestones
• Full visa sponsorship
• Growth trajectory: as the portfolio scales toward 100+ units, so does your role and compensation
• Direct working relationship with company directors
• Established SOPs, quality frameworks, and technology stack ready to implement
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About Us

How To Apply

Job Type: Full-time