High School/Diploma Holders- Hiring UAE National
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About the Role
We are seeking a customer-focused and professional Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional service across various communication channels.
Key Skills for This Role
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Job Summary
We are seeking a customer-focused and professional Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional service across various communication channels.
The ideal candidate will be responsible for ensuring a positive customer experience while maintaining high service standards.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Record and update customer interactions in CRM systems.
- Follow up on customer requests to ensure timely resolution.
- Maintain a high level of customer satisfaction and service quality.
- Coordinate with internal departments to address customer concerns effectively.
- Meet service-level agreements (SLAs) and performance targets
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