Chat support Agent (Arabic Speakers)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Title - Chat Support Agent (Arabic Speakers) Type -12 months- extendable Work Location - Dubai Salary - AED 5000 - 6000 NP- Immediate Industry- E commerce Key Responsibilities Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
Key Skills for This Role
Full Job Posting
Overview
Job Title - Chat Support Agent (Arabic Speakers)
Type -12 months- extendable
Np- Immediate
Industry- E commerce
Key Responsibilities
- Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
- Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
- Provide accurate information about products, promotions, and company policies.
- Track and update customer cases using CRM or ticketing systems.
- Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently.
- Maintain high levels of customer satisfaction and service quality.
- Escalate complex issues to the relevant departments when necessary.
- Monitor and respond to customer reviews and feedback.
- Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards.
- Maintain accurate records of customer interactions and resolutions.
Requirements
- Bachelor's degree or equivalent experience.
- 1–3 years of experience in customer service, preferably in e-commerce or retail.
- Excellent written communication skills in English.
- Strong typing and multitasking abilities.
- Experience using CRM tools, ticketing systems, or customer support platforms.
- Good problem-solving and conflict-resolution skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TASC Outsourcing
Digital Marketing Executive / Specialist
Dubai, UAE
Job Title – Digital Marketing Executive / Specialist Type – Outsourced Contract Duration- 12 months Salary - AED 4000 Work Location – Jebel Ali Job Description :Key Responsibilitie sPlan, launch, and optimize paid a
Sales Manager
Jeddah, KSA
We're Hiring | Sales Manager We are seeking an experienced and results-driven Sales Manager to lead business development and sales activities across international markets for a leading company within the elevator and ele
Finance Controller
Dubai, UAE
Job Title – Finance Controller Type of Hire – Outsourced Duration – 12 Months Contract Salary- Upto AED 15000 Work Location – Dubai Mandatory – 5-6 years of experience in cost control, project management Key Respons
High School/Diploma Holders- Hiring UAE National
Dubai, UAE
Job Summary We are seeking a customer-focused and professional Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional service across various communication channels. The idea
High School/Diploma holders- Hiring UAE National
Abu Dhabi Emirate, UAE
Job Summary We are seeking a customer-focused and professional Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional service across various communication channels. The idea
Admin & Logistics Coordinator
Dubai, UAE
Job Title – Admin & Logistics Coordinator Type – Outsourced Contract Duration- 12 months Work Location – Jebel Ali Job Description: Key Responsibilities:: Prepare and submit quotations Collect and verify proof of ac
Call Center Agent - Khaleeji Arabic speaker
Abu Dhabi Emirate, UAE
Job Summary We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent customer service while maintaining high lev
Sales promoter - Tagalog Speaker
Dubai, UAE
Job Title - Sales promoter - Tagalog Speaker Type -12 months- extendable Work Location - Dubai Salary - 3000 plus incentives Mandatory details/Skills- Assist customers in selecting consumer electronics products. Achiev
Digital Marketing Executive / Specialist
Dubai, UAE
Sales Manager
Jeddah, KSA
Finance Controller
Dubai, UAE
High School/Diploma Holders- Hiring UAE National
Dubai, UAE
High School/Diploma holders- Hiring UAE National
Abu Dhabi Emirate, UAE
Admin & Logistics Coordinator
Dubai, UAE
Call Center Agent - Khaleeji Arabic speaker
Abu Dhabi Emirate, UAE
Sales promoter - Tagalog Speaker
Dubai, UAE