High-End Private Client Relationship Associate Manager (Mandarin Speaker)

Role overview

Client portfolio and relationships

• Represent the brand and develop a portfolio of top clients with support from client development teams.
• Build trust-based, personalized relationships, drive retention, and develop existing clients.
• Identify and convert high-potential prospects through networking, social media, and CRM-supported engagement.
• Use stores, pop-ups, events, and third-party venues to strengthen client relationships.
• Collaborate across corporate, subsidiary, and store teams; provide feedback and share best practices.
• Identify training and coaching needs related to client relationship management.

High-end sales and client experience

• Contribute to high-end sales objectives with country, retail, and store leaders.
• Lead the sales journey from invitations and storytelling through negotiation and deal closure.
• Coordinate post-sale logistics, customs, and administrative follow-up; handle after-sales concerns.
• Use live streaming, remote sales, and augmented reality to enhance client experiences.
• Provide feedback on assortment, tools, processes, and client experience improvements.

Client relationship skills

• Offer personalized recommendations based on deep client knowledge and mutual respect.
• Engage UHNW clients, their entourages, and decision-makers with social intelligence, etiquette, and professionalism.
• Identify and prioritize prospects, use key relationships to generate opportunities, and maintain persistent follow-up.
• Use CRM tools and social media for client scouting, relationship-building, and omnichannel engagement.

Professional profile

• Bring business acumen, leadership, and entrepreneurial drive to create opportunities and support revenue growth.
• Demonstrate social expressiveness, intellectual curiosity, adaptability, and confidence in client interactions.
• Continuously build knowledge of luxury, art, and culture.