Head Waiter / Waitress

About This Role

Job Summary: We are seeking an experienced and dedicated Head Waiter to oversee our dine-in service and assist with our catering operations. The ideal candidate will have exceptional customer service skills, a keen eye for detail, and the ability to lead a team to deliver a seamless and memorable experience for our guests, whether in our restaurant or at catering events.

Key Responsibilities:

• Dine-In Service Management:
• Oversee the daily operations of the dine-in area, ensuring a high standard of service.
• Greet and seat guests, present menus, and provide detailed information on menu items.
• Supervise waitstaff, monitor service quality, and manage customer requests or concerns.
• Ensure that all areas of the dining room are clean, organized, and ready for service.
• Train and mentor junior waitstaff to maintain consistent service standards.
• Catering Assistance:
• Assist in setting up and managing catering events, ensuring smooth service.
• Coordinate with the catering team to ensure all guest requirements are met.
• Help with the preparation, transportation, and setup of catering equipment and food.
• Provide exceptional service to guests at off-site events, ensuring a seamless experience.

Qualifications:

• Minimum 8 years of experience as a waiter, with at least 2 years in a supervisory role.
• Experience in catering or event service is highly desirable.
• Excellent communication and interpersonal skills.
• Strong leadership qualities with the ability to manage and motivate a team.
• Flexibility to work in a fast-paced environment and adapt to different service styles.
• Ability to work evenings, weekends, and holidays as needed.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• Service: 5 years (Required)
• Catering: 3 years (Required)
• fine dining: 5 years (Required)

Language:

• Arabic (Preferred)

License/Certification:

• UAE Driving License (Preferred)

Work Location: In person