Head – Shared Services

About This Role

Job Description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Finance Team as Head – Shared Services will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• Bachelor’s degree in finance, Accounting, Commerce, or a related field.
• Professional Qualifications such as CA, CPA, ACCA, or CMA will be Advantageous.
• A minimum of 8–10 years of progressive experience in Accounts Receivable and Accounts Payable Operations, with at least 4 years in a Leadership role.
• Prior experience within Hospitality, Real Estate, or Luxury Lifestyle Industries in the UAE is preferred.
• Comprehensive knowledge of UAE Financial Regulations, VAT Compliance, and Internal Control Frameworks.
• Strong understanding of Credit Management, Cash Flow Monitoring, Vendor Management, and Treasury Coordination.
• Expertise in Financial Systems such as SAP, Oracle, SUN, or similar ERP platforms.
• Advanced proficiency in Microsoft Excel, Financial Reporting, and Data Analysis.
• Excellent Communication, Stakeholder Management, and Negotiation Skills.
• Strong Leadership capabilities with the ability to Mentor and Develop High-Performing Teams.
• Exceptional Analytical Skills and Attention to Detail, ensuring Accuracy and Compliance across all Financial Operations.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

1 Accounts Receivable Management

• Lead and oversee the end-to-end Accounts Receivable Function, ensuring Accurate and Timely Billing, Collections, and Revenue Recognition.
• Establish and refine Credit Policies, Credit Limits, and Collection Strategies to minimise Financial Risk and optimise Cash Flow.
• Monitor Customer Ageing Reports and proactively manage Overdue Accounts while maintaining strong Client Relationships.
• Ensure Accurate Posting and Reconciliation of Receipts, Adjustments, Credit Notes, and Account Balances.
• Maintain strict Control over Receipts, ensuring all Collections are properly accounted for, deposited, reconciled, and reported.
• Collaborate closely with Front Office, Sales, Reservations, and Commercial Teams to ensure Seamless Billing and Collection Processes.
• Prepare detailed Reports on Accounts Receivable Status, Cash Collections, and Credit Exposure for Senior Management Review.

2 Accounts Payable Management

• Lead and oversee the Accounts Payable Function, ensuring Accurate Booking, Verification, and Processing of Vendor Invoices.
• Manage Vendor Payment Cycles and Payment Processing Activities, ensuring Timely Disbursements in line with Company Policies and Cash Flow Requirements.
• Ensure proper Authorisation, Documentation, and Compliance for all Payments and Financial Transactions.
• Oversee Vendor Reconciliations and resolve Invoice and Payment Discrepancies in a Timely and Professional Manner.
• Monitor Accounts Payable Ageing and optimise Payment Scheduling while maintaining strong Vendor Relationships.
• Ensure Compliance with Internal Controls, Procurement Policies, VAT Regulations, and Audit Requirements.
• Supervise Bank Reconciliations and ensure Accuracy and Completeness of all Financial Transactions

3 Owners Revenue Distribution & Treasury Coordination

• Oversee Owners Revenue Distribution Processes, ensuring Accurate Calculation, Timely Settlement, and Transparent Reporting.
• Coordinate with Treasury and Finance Teams to ensure effective Cash Flow Planning and Fund Allocation.
• Monitor Cash Collections, Payment Obligations, and Liquidity Requirements to support Operational and Strategic Objectives.
• Ensure proper Tracking, Reconciliation, and Reporting of Escrow, Revenue Distribution, and related Financial Transactions.

Leadership & Process Improvement

• Lead, Mentor, and Develop the Accounts Receivable and Accounts Payable Teams, fostering a High-Performance and Service-Oriented Culture.
• Identify opportunities for Process I