Head of OTC Sales

Overview

About The Role

OTC Sales Strategy & Revenue Growth

• Develop and execute the OTC sales strategy to drive revenue growth, transaction volume, and client acquisition across crypto markets.
• Build, manage, and expand relationships with:
• + High-net-worth individuals (HNWIs)
• + Institutional crypto investors
• + Crypto funds and trading firms
• + Family offices
• + Corporate crypto clients
• + Liquidity providers and strategic partners
• Lead the OTC desk in generating and converting inbound and outbound business opportunities into executed crypto trades.
• Drive consistent growth in OTC transaction flow, wallet share, and repeat client activity.
• Oversee pricing strategies, spreads, markups, and transaction profitability while ensuring competitiveness and efficiency.
• Collaborate with marketing and business development teams to support referral partnerships, KOL channels, institutional onboarding, and strategic growth initiatives.
• Identify new market opportunities, products, and client segments to expand the OTC crypto business.

Client Relationship Management

• Act as a senior relationship lead for strategic and high-value crypto clients.
• Ensure exceptional client service standards throughout the full transaction lifecycle.
• Maintain regular engagement with clients through market updates, liquidity discussions, pricing opportunities, and tailored trading solutions.
• Handle complex client escalations and ensure timely resolution of issues.
• Represent the company at crypto conferences, networking events, and industry meetings.

Leadership & Team Management

• Build, mentor, and manage the OTC sales team, including setting KPIs, revenue targets, and performance standards.
• Establish scalable sales processes, onboarding frameworks, and client engagement standards.
• Foster a high-performance culture focused on accountability, client trust, collaboration, and commercial results.
• Work closely with senior leadership to provide reporting on revenue, desk performance, client activity, and growth initiatives.

Trading Operations & Coordination

• Coordinate closely with treasury, liquidity, trading, and operations teams to ensure efficient execution and settlement of crypto transactions.
• Monitor OTC transaction flow, liquidity availability, exposure, and operational efficiency.
• Support the development and improvement of OTC workflows, CRM systems, reporting tools, and operational controls.
• Ensure accurate recordkeeping, transaction documentation, wallet verification, and reconciliation procedures are maintained.
• Oversee large block trades, crypto conversions, and settlement coordination across multiple digital assets and counterparties.

Compliance & Risk Management

• Ensure all OTC activities are conducted in line with internal compliance policies, AML/CFT procedures, sanctions screening requirements, and client onboarding standards.
• Partner closely with Compliance, Legal, and Operations teams to maintain strong operational controls and transaction monitoring processes.
• Promote a strong culture of compliance, ethical conduct, and risk awareness across the OTC function.
• Escalate suspicious activity, operational risks, or compliance concerns promptly and appropriately.
• Ensure client communications and sales practices align with company standards and applicable digital asset industry requirements.

Requirements

• 6+ years of experience in crypto OTC sales, institutional crypto sales, digital asset trading, or crypto business development roles.
• Minimum 2+ years of leadership or team management experience.
• Proven track record of driving revenue growth and building institutional or HNWI relationships within the crypto industry.
• Strong understanding of:
• + Crypto markets and digital assets
• + OTC trading operations
• + Fiat-to-crypto and crypto-to-crypto workflows
• + Liquidity management and pricing dynamics
• + Blockchain settlement processes and wallet infrastructure
• Experience working within crypto exchanges, OTC desks, digital asset brokers, or trading platforms is highly preferred.
• Strong network across institutional crypto clients, traders, funds, family offices, or liquidity providers is highly advantageous.
• Excellent commercial, negotiation, and relationship management skills.
• Strong analytical and numerical capabilities with experience managing spreads, margins, pricing, and trading volumes.
• Ability to operate effectively in a fast-paced, high-growth crypto environment.
• High attention to detail, professionalism, and integrity when handling high-value financial transactions and client relationships.
• Strong communication and stakeholder management skills.
• Proficiency with CRM platforms, trading systems, Excel, and OTC operational tools.
• Fluent in English; Arabic is a strong advantage.

Why Join Us?

• Work within a high-growth, industry-leading global financial institution.
• Competitive compensation and comprehensive benefits.
• Fast-paced environment with significant ownership and career advancement opportunities.
• Collaborative, diverse, and high-performance engineering culture.
• Opportunity to contribute to mission-critical trading applications used worldwide.
• *Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.*
• MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide.
• Our mission is to provide exceptional products and services to our clients — and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole.
• As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators.
• Positions available across our 25+ global offices
• — Dubai, Hong Kong, Singapore, London, Sydney, and more.
• 🌐 Learn more:
• www.multibankgroup.com
• MultiBank Group is an equal opportunity employer committed to diversity and inclusion.
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